The maximum Ethernet speed for most of our devices is 1 Gbps. If you’re using the Ethernet port but the speed is slower than 1 Gbps, the issue may lie in the connected laptop, the Ethernet ca...

@Minjoong Kim  Thank you for providing the comparison test information; Please test the charging power when the computer's battery level is at 20% or 30%, and check if using other cables can...

@Mokin Global  1) I tried using original charger, yet the result was same. The original charger is LG 90W Fast Charger 2) I tested with both original charger and the Baseus 100W Fast USB Cha...

Hi guillermo albornoz, To pinpoint the problem quickly, please confirm and try to do the following test. 1) Do you use the data cable that comes with our product? (Note: It needs to use the produ...

Hi @Phil Snyder, Thank you for taking the time to contact us. To better solve the problem, please provide the product model and SN. Please describe the problem you encountered when using the pro...

I have the same issue.  I have a Lenofo ThinkPad L15 Gen1  

I have a MacBook Pro 13-inch, M1, 2020 macOS 14.5 (23F79) and I bought a docking station DK0104 but I can't get 3 screens A, B, and C to work, I can only have A and B, C stays off. How can I extend...

If you connect a device to the USB-A/USB-C data port but your laptop cannot recognize it or you cannot transfer data between the device and your laptop, the issue may lie with the connected laptop,...

If you’re experiencing issues with your M.2 NVMe SSD enclosure, here are some common troubleshooting tips and solutions to help you resolve them. 💡 Troubleshooting Tips for SSD Enclosures 1...

@Carl Yorke 🎉 Welcome to join our forum.

I'm new to this forum. 

Symptoms: Devices do not charge when connected to the power bank.   Possible Causes:  ① Insufficient power in the power bank.② Faulty or incompatible charging cable.③ Device incompatib...

@Gail Stone For this issue, we need you to provide a complete connection diagram to check your connection status and which port you are using. But you have returned the product to Amazon, can you ...

Hi @Minjoong Kim, To better and quickly solve the problem, please provide the information as follows: 1) It is recommended to use the original charger.2) Provide the brand and model of the curren...

I'm using MODK1402 with LG Gram pro 16 inch laptop. The charging able, charger all works fine to charge laptop above 60 watt to around 99 watt without hub, however, when charged through hub, it get...