@Selicy Maire Sure, no problem. We'll send the firmware to the email address you left when you registered for the forum. Please check it. Best regards, Marrie Mokin Customer Service  

Hi Marrie, It didn't work. I tried the product again on the other Lenovo laptop I mentioned previously and I could see Device Manager updating with relevant interfaces but it is not the case with ...

@Selicy Maire  Hi Selicy Maire, Thank you for your information. The docking station's USB data interface, such as USB 2.0, USB 3.0, or USB-C device will appear in the Device Manager's Unive...

@Mokin Global The Model NO.: UC3303 The other computer is also Win 11That was all done, Bios, Graphic Card, and many more (including from Windows Update > Advanced Options > Optional up...

Hi Selicy Maire, Thanks for your posting and for taking the time to contact us. Sorry for the inconvenience caused to you due to the docking station. Please provide the specific model of the pro...

Hi, I have recently updated my laptop and the Mokin 12-in-1 USB C docking station is not recognized anymore. It was working previously. I thought it was broken but it works on another (different)...

Hi Kurt HammondThank you for posting!May I know whether you connect the DDC control with the hub.Or you connect the DDC control with your laptop,then plug the hub into your laptop?And also since th...

Looking for hub that supports DDC control across both HDMI ports and Ethernet, multiple USB ports. DDC Control across both HDMI ports does work on MOUC0408 (8 in 1), but it does not have Ether...

Purchase the process as follows: 1. Select the product you need; 2. Learn more about the product information in detail and decide whether to purchase it or not; 3. Click the "Add To Cart" or &ld...

Thanks for your contacting. Can you send a video or picture of connecting to our product (overall connection)?

Everything was working fine for a few months ago and then a bunch of updates from Windows, AMD, etc. later: Windows Hello does not work with the webcamera when the webcam is connected to the dock. ...

Must be charged. Please supply power by power adapter.

2.4G network is easily disturbed. You can switch to a 5G network. Or you can adjust the placement of the hard disk, and move it to a suitable place.

The reason why the screen is black is that the power consumption of the docking station is too high, so you need to charge the laptop through the charging port on the docking station, so you can so...

You should do that： 1. Make sure your laptop's USB C port supports DisplayPort/video output. 2. Check your HDMI cable and monitor. (Connect the monitor to the laptop directly, see if it works) 3...

Make sure both your monitor and host laptop support 4K@60Hz video output, otherwise, and only using single HDMI or DP will achieve 4K@60HZ.

The laptop or tablet and the USB‐C accessory do a “handshake” when first connected to each other. The “handshake” is a quick exchange of information on what is supported bet...

First confirm whether the laptop's C-port supports video output, if it does not, it means our product is not compatible with your laptop. If the video output is supported, then confirm whether your...