Use extended desktop mode:   ① Choose Apple menu > System Preferences, then click Displays. ② Click the Arrangement tab. ③ Make sure that the Mirror Displays checkbox isn’...

When connected the monitor to the hub/dock's DP(HDMI) port, the display has images but no sound on a monitor.This issue may be caused by the connected laptop, media player, display cable, monitor, ...

Hi @Billy Willson Thanks for the information you provide. The product is incompatible with the Dual display port adapter. Best regardsSincerelyMOKIN Support

Hi, The laptop is an Inspiron 5420 p137g. The dual display port adapter is Startech TB32DP2 I've not purchased the docking station in the Amzon link yet, as i need to understnad if it is compati...

Hi @Billy Willson Thank you very much for taking the time to contact us. Please provide the product SN and laptop model. Have a nice day!SincerelyMOKIN Support

Hi With regards to this product ( https://www.amazon.co.uk/dp/B0CDWKKH23/ref=emc_bcc_2_i ), would I be able to plug a Startech Dual Display Port to Thunderbolt 3 adapter to one of the USB c ports ...

If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and charging cable, or the...

When you connect a monitor to the HDMI port of a hub/dock, and if the screen appears abnormal with colors like yellow, red, green, blue, etc., the issue may be caused by the connected laptop, HDMI ...

When you connect a monitor to the hub/dock’s HDMI port with lower resolutions and refresh rates, the issue may be caused by the connected laptop, HDMI cable, monitor, or hub/dock itself. &nb...

Hi @Aldo Saenz Thanks for your reply. To better solve your problem, can you provide a detailed video so that we can see your problem more visually? Best regardsMOKIN Support

Thank you for your message @Mokin Global, I have tried two computers and the outcome is the same.   

Hi @Aldo Saenz Thank you very much for taking the time to contact us. ❶Our products are suitable for Thunderbolt 3 and Thunderbolt 4 with full-featured USB-C ports, or computers with USB-C ports ...

I have experimented with the same issue, everything works but HDMI or DP not working. I have reviewed cables, drivers, BIOS updated, and still not working I have Model MODK1001 SN: 2228.  I h...

@Mokin Global and @Michelle Turner - I just resolved the issue with Lenovo! I tried a different laptop PC (with the same Windows version and build) and everything worked, so I ruled out the docking...

@Mokin Global Same issue as @Michelle Turner. I have a Lenovo laptop, Thinkpad T14s Gen2 on Windows 11 version 22H2 (OS Build 22621.3155) and had another docking station that 2 monitors (one HMDI a...