@Minjoong Kim Sorry for the inconvenience. Our customer service team will contact you by email and arrange for a product replacement. This product can deliver up to around 85W (if you are using ...
@Minjoong Kim Sorry for the inconvenience. Our customer service team will contact you by email and arrange for a product replacement. This product can deliver up to around 85W (if you are using ...
The maximum Ethernet speed for most of our devices is 1 Gbps. If you’re using the Ethernet port but the speed is slower than 1 Gbps, the issue may lie in the connected laptop, the Ethernet ca...
@Minjoong Kim Thank you for providing the comparison test information; Please test the charging power when the computer's battery level is at 20% or 30%, and check if using other cables can...
Hi guillermo albornoz, To pinpoint the problem quickly, please confirm and try to do the following test. 1) Do you use the data cable that comes with our product? (Note: It needs to use the produ...
Hi @Phil Snyder, Thank you for taking the time to contact us. To better solve the problem, please provide the product model and SN. Please describe the problem you encountered when using the pro...
If you connect a device to the USB-A/USB-C data port but your laptop cannot recognize it or you cannot transfer data between the device and your laptop, the issue may lie with the connected laptop,...
If you’re experiencing issues with your M.2 NVMe SSD Enclosure, here are some common troubleshooting tips and solutions to help you resolve them. 💡 Troubleshooting Tips for SSD Enclosures 1...
@Carl Yorke 🎉 Welcome to join our forum.
Symptoms: Devices do not charge when connected to the power bank. Possible Causes: ① Insufficient power in the power bank.② Faulty or incompatible charging cable.③ Device not compat...
@Gail Stone For this issue, we need you to provide a complete connection diagram to check your connection status and which port you are using. But you have returned the product to Amazon, can you ...
Hi @Minjoong Kim, To better and quickly solve the problem, please provide the information as follows: 1) It is recommended to use the original charger.2) Provide the brand and model of the curren...
Hi @Gail Stone, Thank you for your response. If you meet the similar situation, you can try to do that: 1)Turn over the USB-C port on our hub, plug it into the laptop again, and check if there i...
Hi @Gail Stone To better and quickly solve the problem, please provide the information as follows: 1) Please provide the laptop model;2) Could you provide the product connection image or video to...
Power banks are essential accessories for staying connected on the go. However, they can sometimes encounter issues. This guide provides troubleshooting tips and solutions for power bank problems. ...
Hi @Vladimir López, 🎉 Congratulations! You will be the first to experience our newest product! I have sent the message for you in the forum background, please follow the steps to receive t...
Hi @Steve Besseler, 💖Thank you for participating in our event and congratulations on becoming a lucky user. 🎉I have sent the message for you in the forum background, please follow the steps to re...
Yes, It's possible to connect Android phone to ethernet! Things to prepare: - USB Type-C to RJ45 Adapter - RJ45 Cable/internet cable - Router (with Internet) Follow the steps: ① Plug the Rj45...
Want to get your hands on our brand-new product? If you are interested, comment below and you might be the lucky winner of a free unit! 🥳 View new products (MOKiN 5-Port Ultra Slim USB 3.0 ...