Thunderbolt and USB-C are commonly used connector cables that may look similar, but they have significant differences. It's essential to know which one your device supports before making a purchase...
Common Reasons for Charger Gets Hot When you notice your charger getting hot, it's important to understand the underlying causes to prevent potential issues. Several factors can contribute to this...
Hi Rick Wezowicz, To better solve your problem, please try to do the following: ① Please provide the product SN;② Try to use another known normal HDMI cable to rule out the possibility of cable f...
Here are some troubleshooting tips to help you locate and resolve the problem. For laptops: ● Make sure you set the audio output to the correct mode on your laptop: ① macOS: Open System Preferen...
Not charge at all/Intermittent charging/Indicator abnormal and not charging/Indicator off and not charging/certain parts not charging/Stop working/Indicator abnormal and charging intermittently Ma...
Hi @Rodney Moore , Please confirm whether the computer recognizes the external display’s EDID when connected to a single monitor. If it does recognize it, try adjusting the external display&...
@Minjoong Kim Sorry for the inconvenience; We will ask the customer service team to understand the situation. And you can contact AliExpress customer service to solve your problem faster.
Hi Rodney Moore， To better solve your problem, please provide information as follows: 1）Is your new computer model ASUS CX5501FEA Chromebook? 2）Using an Acer Chromebook with the MOUC3702 to conn...
DisplayPort is the latest display technology on the market and is generally considered a competitor to HDMI. The VESA specification, which describes DisplayPort technology, lists two types of trans...
@Ralph Rabelo Okay, our customer team will contact you by email to solve the problem.
@Ralph Rabelo Thanks for your response.Has the environment of use changed?
Hi Ralph Rabelo, To better solve your problem,please provide the laptop model.
Many of us encounter driver compatibility issues when using docking stations and USB hubs. Understanding when a driver installation is necessary, what problems it can solve, and how to install it i...
@Minjoong Kim Hi, please check your email again. The customer service had contacted you.
@Arif Mirzayev Thank you for the information you provided; If the product can be used normally on another computer after testing, please check whether the monitor is recognized in the settings, a...
Hi @Arif Mirzayev, To solve your problem quickly, please provide the information and try the way below. 1)Please provide the product model and laptop model;2)Please provide product order time；3)I...
Connecting via USB-C for Virtual Meetings The video and audio capabilities of USB-C hubs are typically device and model-dependent. One node might provide a clear 4K video resolution, while a diffe...
@Jairo Fernandez Thanks for the information you provide. Your laptop's USB-C port cannot support video output; it is incompatible with the product.
