Hello @george yeh Sorry this happened, in order to better solve your problem,could you please provide the following information:❶Could you provide your detailed laptop model?Such as: HP Pavilion x...
When your network cut out, you can check from the below steps: ① Test if there is a problem when only connecting the network cable. ② Cross-test. Try to connect the docking station to another dev...
When the USB C Docking Station plugs into a laptop and connects the monitor through the HDMI port, the computer system determines that there is an external HDMI device and automatically switches th...
To avoid external reasons: ① Please make sure that you inserted the card completely. ② Reinsert the SD card and check that the surface chip is not smudged and that the metal areas are not dull or...
USB3.0 and wireless devices have similar frequencies; they may interfere with each other when used together, which may cause the signal of the mouse and keyboard instability. This interference can...
① Check if the laptop power adapter supports PD protocol. ② The power adapter of the laptop is too low, it is recommended to use a higher power adapter: a portion of the power will be deducted whe...
Hello @Jakob Jensen I'm sorry this happened, in order to better solve your problem: ❶It is suggested that you can unplug the network cable and plug it in again, or replace another network c...
Hello @sebastein chesnais I'm sorry this happened, in order to better solve your problem,could you please provide the following information:❶Please provide your order number.❷Our products ar...
Dear @Kenie Dancy We apologize for the inconvenience caused. The error code you encountered indicates that there is an issue with the environment. Typically, the environment re...
Hi, @James Morris We apologize for all the inconvenience this adapter has caused. ① To confirm with you, Also do you have any other HDMI cable, if it's convenient, can you change the HDMI c...