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Mokin Forum: Contact us to solve the problem you meet when you use the products(USB C Hub & Docking Station).And hoping that the product is helpful for you.💕
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HDMI port doesn't work
When the hub/dock's HDMI port is not working, no display will be shown on a monitor connected to the hub or dock, or the resolution is turned to a lower resolution. This problem may be caused by the connected laptop, HDMI cable, monitor, or hub/dock.
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Hub/Dock’s HDMI port not support 4K@60Hz
When you connect a monitor to the hub/dock’s HDMI port with lower resolutions and refresh rates, the issue may be caused by the connected laptop, HDMI cable, monitor, or hub/dock itself.
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DP port doesn't work
When the hub/dock's DisplayPort is not working, there will be no display shown on the connected monitor. This problem may be caused by the connected laptop, the cable, the monitor, or the hub/dock.
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PD port doesn't charge
If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and charging cable, or the hub itself.
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USB port doesn't work
If you connect a device to the USB-A port but it cannot be recognized by your laptop or you cannot transfer data between the device and your laptop, the issue may lie in the connected laptop, USB-A device, or with the hub/dock itself.
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Audio port doesn't work
When you plug a 3.5mm audio device such as a headphone, headset, etc., into the hub/dock’s audio port, but no sound is heard from the audio device, the issue may be caused by the connected laptop, audio device, or hub/dock.
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Charging port doesn't work
If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and charging cable, or the hub itself.
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Ethernet port doesn't work
If there is a network problem connecting a network cable via a dock's network port, it may be due to the ethernet cable, the computer, and the hub/dock itself.
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SD/TF card slot doesn't work
If your laptop cannot recognize an SD card, the issue may be caused by the connected laptop, the SD card, or the hub/dock itself.
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