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6/6/26, 1:31 PM

129
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274
Posts

J

Jonathan
6/6/26, 1:31 PM

I have an MOUC0555 hub with two Samsung U28E5xx displays connected via DisplayPort. When the lapt...
HDMI port doesn't work

When the hub/dock's HDMI port is not working, no display will be shown on a monitor connected to the hub or dock, or the resolution is turned ...
11/24/25, 9:36 AM

28
Topics

116
Posts

AC

ACALEPHE CUVERAS
11/24/25, 9:36 AM

bonjour, je me doutais un peu de la réponse.😔 merci cordialement.
DP port doesn't work

When the hub/dock's DisplayPort is not working, there will be no display shown on the connected monitor. This problem may be caused by the con...
10/16/25, 10:05 AM

5
Topics

8
Posts

mokinglobal
10/16/25, 10:05 AM

Hi @Adolfo Martinez, For scenes that are not displayed, please lower the resolution or refresh r...
PD port doesn't charge

If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, ...
6/9/26, 3:35 AM

4
Topics

24
Posts

KJ

Kayla JPrice
6/9/26, 3:35 AM

That's inconvenient! The problem might be with the connector or the firmware; you should check it...
USB port doesn't work

If you connect a device to the USB-A port but it cannot be recognized by your laptop or you cannot transfer data between the device and your laptop...
11/22/24, 8:40 AM

6
Topics

6
Posts

MOKiN Global
11/22/24, 8:40 AM

Have you ever encountered a situation where your system does not recognize your USB drive or you ...
Charging port doesn't work

If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, ...
5/27/24, 2:41 AM

2
Topics

2
Posts

MOKiN Global
5/27/24, 2:41 AM

The Thunderbolt 4 downstream port can charge at up to 15W. If your connected devices aren’t...
Ethernet port doesn't work

If there is a network problem connecting a network cable via a dock's network port, it may be due to the ethernet cable, the computer, and the...
6/18/25, 9:56 AM

9
Topics

11
Posts

CE

Chris Eardley
6/18/25, 9:56 AM

OK, will do. Thanks for your quick reply!
SD/TF card slot doesn't work

If your laptop cannot recognize an SD card, the issue may be caused by the connected laptop, the SD card, or the hub/dock itself.
3/18/25, 1:41 AM

3
Topics

5
Posts

MOKiN Global
3/18/25, 1:41 AM

Hi @Juanita A, For the problem you encounter, please check as below. 1. Please provide your lap...

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