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Gerenal questions

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9/24/26, 5:44 PM

161
Topics

341
Posts

SR

Sara Reed
9/24/26, 5:44 PM

I’d probably look at a combination of those things rather than choosing a service because o...
HDMI port doesn't work

When the hub/dock's HDMI port is not working, no display will be shown on a monitor connected to the hub or dock, or the resolution is turned ...
6/14/26, 11:21 PM

29
Topics

117
Posts

DC

Daniela CM
6/14/26, 11:21 PM

Hi MOKiN Community and Support Team, I am experiencing a persistent video output failure with my...
DP port doesn't work

When the hub/dock's DisplayPort is not working, there will be no display shown on the connected monitor. This problem may be caused by the con...
10/16/25, 10:05 AM

5
Topics

8
Posts

mokinglobal
10/16/25, 10:05 AM

Hi @Adolfo Martinez, For scenes that are not displayed, please lower the resolution or refresh r...
PD port doesn't charge

If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, ...
7/24/26, 4:55 AM

4
Topics

25
Posts

nikolombo niko
7/24/26, 4:55 AM

When troubleshooting USB-C Power Delivery (PD) issues, systematically isolating each component ch...
USB port doesn't work

If you connect a device to the USB-A port but it cannot be recognized by your laptop or you cannot transfer data between the device and your laptop...
11/22/24, 8:40 AM

6
Topics

6
Posts

MOKiN Global
11/22/24, 8:40 AM

Have you ever encountered a situation where your system does not recognize your USB drive or you ...
Charging port doesn't work

If your connected devices are not charging via the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, ...
9/15/26, 6:46 AM

2
Topics

3
Posts

TJ

Teresa JDavis
9/15/26, 6:46 AM

Checking the cable and power connection is definitely worth trying! Edit by geometry vibes a day...
Ethernet port doesn't work

If there is a network problem connecting a network cable via a dock's network port, it may be due to the ethernet cable, the computer, and the...
6/25/26, 8:47 AM

9
Topics

12
Posts

WA

William Ashford
6/25/26, 8:47 AM

Thanks for the detailed guide. Going through the possible causes step by step is definitely the b...
SD/TF card slot doesn't work

If your laptop cannot recognize an SD card, the issue may be caused by the connected laptop, the SD card, or the hub/dock itself.
3/18/25, 1:41 AM

3
Topics

5
Posts

MOKiN Global
3/18/25, 1:41 AM

Hi @Juanita A, For the problem you encounter, please check as below. 1. Please provide your lap...