Hi @JP Wright  Thank you for your recognition. We will strive to do our best. Best regardsMOKIN Support

Hi @Dave Guerin  Thank you for your recognition. We will strive to do our best. Best regardsMOKIN Support

Okay, thanks for your response.it is the latest firmware at present. If you have met the problem using the problem, please free to contact us in time. Best regards

Hi @Ron Williams Thank you very much for taking the time to contact us. Sorry for the inconvenience for you. Please provide the product model, specific computer model and SN number. Having any p...

Attempting to use the 9-in-1 hub (Dual HDMI ports) with Macbook Air, but Mac OS is not recognizing the device.Documentation online states that it works with Mac. What am I missing?Thanks for your h...

No issues so far. I just llike to keep tabs on the firmware of the devices connected to my computer.

Thunderbolt and Full-Featured Type C have significant differences not only in their benchmark transfer speeds but also in their data transmission modes. Full-Featured Type C divides the 4 pairs of...

Hi @Cristian Cocos Thanks for your contacting . Sorry for the inconvenience for you.  What problems did you meet during use? Please provide the laptop model and describe the problem you enc...

How do I know if my TB4 docking station (MOTB0101) has the latest firmware? Is there a way to check the firmware?

Here, we've compiled the top three common issues with Mokin products available on all platforms and have reached out to our technical team for recommended solutions. If you encounter any problems w...

Hi @Glenn Marvin  This is a normal phenomenon since the device you are using is an macbook pro. Currently, due to limitations of the Mac operating system, only mirroring mode (i.e. same scree...

I am having a similar issue @Mokin Global I am getting signal to my two external monitors but they are both seen as a single monitor and I can not separate them. I have tried turning off/on/removin...

To enable one-handed operation when switching chargers or plugging/unplugging devices, I have designed the desktop charging station with a 45-degree angled surface. Previous flat charging station ...

Dear @Kevin van Hout I apologize for the inconvenience. And what brand of computer do you use? If it is a MacOS computer, it is normal. Because of the mandatory limitations of the Apple laptop sy...

Hey i have been working with a startech dock with no problems for many years now i am trying your MOUC4104 with 2 HDMI screens but I can only extend one display and duplicate the second? How can we...

@Judy Lay 💯

Dear @Marc Flores  I apologize for the inconvenience. Regarding your question, are you connecting to host1?①Connect to host1, Only HDMI1 can be used and other ports cannot be used;②Connect t...

I've received this device, but cannot locate a driver download on your website. I have connected it to my Surface Pro 7 - it recognises and display data on a monitor connected to HDMI, but fails c...