Hi, I have mokin docking station. I connect two monitors, and a webcam to my laptop via the station. It used to work perfectly, but all of a sudden it works only for charging. It does not conn...

Connecting via USB-C for Virtual Meetings The video and audio capabilities of USB-C hubs are typically device and model-dependent. One node might provide a clear 4K video resolution, while a diffe...

@Mokin Global thanks for replying.

@Jairo Fernandez Thanks for the information you provide. Your laptop's USB-C port cannot support video output; it is incompatible with the product.  

@Mokin Global Hi, thanks for getting back to me. The Mokin product model is MOUC0304 as mentioned earlier. My Laptop make, model: Acer A515-54-74LM running Linux A515-54 5.15.0-117-generic #127~...

Hi Jairo Fernandez, Thanks for your purchase and taking the time to contact us. To better solve the problem, please provide the laptop model. Waiting for your reply! Best regards

Hi, I just bought a Mokin MOUC0304 from Amazon. At the store you say this unit is Linux compatible but my monitors which are working fine connected directly to my HDMI port, do not work with the un...

Refer to the following troubleshooting tips that may help locate and resolve the problem: ① Make sure you’re using the right kind of charger for your device.  To charge a device fast, ...

The indicator on the wireless charger often flashes when the wireless charger detects a foreign object, such as a metal attachment or an incompatible phone or phone case; additionally, it could als...

Hi @Daniel Rodriguez, Thank you for contacting us.   The solution to this issue is as follows:   *1. Update the USB driver:--------- 1). Click the search icon in the taskbar, type D...

I have MODEL mouco221 s/n: 2411 in a Windows computer (LENOVO X1) and the "Device Not Recognized" keeps popping up even though the docking station is working properly. I connect to the USB-C conne...

@Kay Thanks for the information you provided. Due to the product not being compatible with the switch and the desktop not supporting video output, you can not get the monitors to work through the ...

@Mokin Global thanks for getting back to me. The laptop is Lenovo IdeaPad Flex 5i 16" TS laptop and the desktop is Lenovo IdeaCentre T540 with NVIDIA GTX 1660 Ti. This is the Mokin dock and t...

Hi @Kay Thanks for taking the time to contact us. Please provide the product model and specific laptop model. Could you provide the product URL of the UGREEN USB 3.0 switch together? Looking fo...

@Tiffany Maddox To better solve the problem, please provide the product model and SN. Please describe in detail the problems you encountered when using the product. Looking forward to your reply...