Hi @Michelle Turner Thank you for taking the time to contact us. Please provide your detailed laptop model（ Such as: HP Pavilion x360 2-in-1）. Looking forward to your reply! Best regards

I just bought a new dock from Amazon.  It is a USB C Laptop Docking Station - compatible for Dell/HP/Lenovo.  MOUC0221-US is the model number I believe.  I also just bought two new S...

Crazy but it started working again. Cancel my request.

Hi @Bruce Hatherly Thank you for taking the time to contact us. To better solve your problem, could you please provide the following information: ① Please confirm that the current inability to wo...

I have a Mokin MDK1402 S/N 2319 and it worked with my PC laptop from work as well as my 2023 14" MacbookPro. This morning none of the video ports will work but USB does. Can you provide a warranty ...

Hi @Jay About your question, the customer service team received your email and responded yesterday. To better solve the problem, please listen and adopt our suggestions from the customer team. Th...

@Mokin Global Please let me know how the random instant wavy pixels and instant black screen issues can be resolved. It needs to be fixed by your team. Looks like few customers reported the same is...

Hi @Jay Thank you for taking the time to contact us. Our customer team will solve the problem for you. Best regards

I have a Dell Precision 5570 laptop which only has usb c ports, so in order for me to have hdmi ports and usb a ports, I connected your adapter "Mokin 6 IN 1 Docking Station USB C to Dual HDMI Adap...

1. Open the Intel graphics Control Center and go to the home page. 2.To enable the external monitor, do as follows: Select the monitor -- click... After more -- Select Enable. Reference websi...

Hi @Cristian Cocos  Thanks for the quick response. ① Manually update the graphics card driver, which is the updated integrated graphics driver. You need to download it from the Intel officia...

The latest version of the display drivers is already installed: There is no update available. (And, as I was saying, docking stations from different manufacturers do not behave that way, hence it's...

Hi @Cristian Cocos  Thanks for the quick response. For this problem, please try to do that as follows: 1) Please try to update the graphics card driver manually. Here are the steps： ① Ident...

@Mokin Global: laptop is LG Gram 2023 (17ZB90R-K)--see below system details.

Hi @Cristian Cocos Thank you very much for taking the time to contact us. Sorry for the inconvenience for you. Please provide the laptop model. We will try our best to solve the problem you face....

Unfortunately, the MOTB0101 generates display/video artifacts on both DP ports. I tried two brand new MOTB0101 docking stations, and they both behave in this way, so I am guessing that this is a de...

一.Update the USB driver.  1.Click the search icon in the taskbar, enter Device Manager, and click Applications in the results. 2. Select the Universal Serial Bus Controller section to expa...

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