Refer to the following troubleshooting tips that may help locate and resolve the problem: ① Make sure you’re using the right kind of charger for your device.  To charge a device fast, ...

The indicator on the wireless charger often flashes when the wireless charger detects a foreign object, such as a metal attachment or an incompatible phone or phone case; additionally, it could als...

Hi @Daniel Rodriguez, Thank you for contacting us.   The solution to this issue is as follows:   *1. Update the USB driver:--------- 1). Click the search icon in the taskbar, type D...

I have MODEL mouco221 s/n: 2411 in a Windows computer (LENOVO X1) and the "Device Not Recognized" keeps popping up even though the docking station is working properly. I connect to the USB-C conne...

@Kay Thanks for the information you provided. Due to the product not being compatible with the switch and the desktop not supporting video output, you cannot get the monitors to work through the s...

@Mokin Global thanks for getting back to me. The laptop is Lenovo IdeaPad Flex 5i 16" TS laptop and the desktop is Lenovo IdeaCentre T540 with NVIDIA GTX 1660 Ti. This is the Mokin dock and t...

Hi @Kay Thanks for taking the time to contact us. Please provide the product model and specific laptop model. Could you provide the product URL of the UGREEN USB 3.0 switch together? Looking fo...

@Tiffany Maddox To better solve the problem, please provide the product model and SN. Please describe in detail the problems you encountered when using the product. Looking forward to your reply...

I just bought a Mokin USB-C dock. I'm trying to connect it to a UGREEN USB 3.0 switch to toggle all peripherals between my work and personal computers. I have a USB mouse/keyboard that switches be...

Same issue, HP Laptop 14-dq5xxx (85S69U8)  

If your Ethernet connection consistently drops during video calls and meetings, the issue may lie with the connected laptop, the conferencing software, the Ethernet cable, the router, or the adapte...

@Jack Hitch Thanks for the compliment! This product is currently only $7. If you are interested, learn more 👉 https://reurl.cc/VM6xK6

If you're finding that your laptop frequently hangs or freezes while you're writing, you're not alone. This frustrating issue can significantly disrupt your workflow and productivity. There are sev...

@Minjoong Kim Sorry for the inconvenience. Our customer service team will contact you by email and arrange for a product replacement. This product can deliver up to around 85W (if you are using ...

@Mokin Global  This is my work laptop, and running on battery mode seriously damages the work performance so it would be unlikely for me to be able to test with 20~30% battery.   I hav...