@Carl Yorke 🎉 Welcome to join our forum.

I'm new to this forum. 

Symptoms: Devices do not charge when connected to the power bank.   Possible Causes:  ① Insufficient power in the power bank.② Faulty or incompatible charging cable.③ Device not compat...

@Gail Stone For this issue, we need you to provide a complete connection diagram to check your connection status and which port you are using. But you have returned the product to Amazon, can you ...

Hi @Minjoong Kim, To better and quickly solve the problem, please provide the information as follows: 1) It is recommended to use the original charger.2) Provide the brand and model of the curren...

I'm using MODK1402 with LG Gram pro 16 inch laptop. The charging able, charger all works fine to charge laptop above 60 watt to around 99 watt without hub, however, when charged through hub, it get...

@Mokin Global Thanks for your response but I have a Mac and you are suggesting Windows software. Is the hub compatible with USB 3.1 gen 2 on Macbook Air M2? Or is the hub defective? Thanks!

Hi @Gail Stone, Thank you for your response. If you meet the similar situation, you can try to do that: 1)Turn over the USB-C port on our hub, plug it into the laptop again, and check if there i...

@Mokin Global  Laptop model 2022 Macbook Air M2 I already returned the hub to Amazon but this is what it looked like when I plugged the Samsung T7 drives into the hub. They do not appear in ...

Hi @Gail Stone To better and quickly solve the problem, please provide the information as follows: 1) Please provide the laptop model;2) Could you provide the product connection image or video to...

I have a 5 Gbps Mokin 9-in-1 (https://www.amazon.com/gp/product/B07S8MKJ6Q/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1). I wanted 10 Gbps and the extra ports but my 2 external drives are n...

Power banks are essential accessories for staying connected on the go. However, they can sometimes encounter issues. This guide provides troubleshooting tips and solutions for power bank problems. ...

Hi, Thanks for your help This step is working now, I was using the dual C ports with my pc laptop

@Anne Byrne Jackson What exactly your Lenovo Tech Support did when running an emergecy pin reboot. I tried a couple of times but did not find any option in the menu that shows up that resolved the ...

Hi @Vladimir López， 🎉 Congratulations! You will be the first to experience our newest product! I have sent the message for you in the forum background, please follow the steps to receive t...