Hello @george yeh Sorry this happened, in order to better solve your problem,could you please provide the following information:❶Could you provide your detailed laptop model?Such as: HP Pavilion x...

when my laptop is connected to the hub the laptop will take 3 minutes to show the bootup logo, when there is not hub it boot up within 30 sec.  Connecting a 3.x thumb drive 512GB when extracti...

When your network cut out, you can check from the below steps: ① Test if there is a problem when only connecting the network cable. ② Cross-test. Try to connect the docking station to another dev...

When the USB C Docking Station plugs into a laptop and connects the monitor through the HDMI port, the computer system determines that there is an external HDMI device and automatically switches th...

To avoid external reasons: ① Please make sure that you inserted the card completely. ② Reinsert the SD card and check that the surface chip is not smudged and that the metal areas are not dull or...

USB3.0 and wireless devices have similar frequencies; they may interfere with each other when used together, which may cause the signal of the mouse and keyboard instability. This interference can...

① Check if the laptop power adapter supports PD protocol. ② The power adapter of the laptop is too low, it is recommended to use a higher power adapter: a portion of the power will be deducted whe...

I recently purchased the MOKIN 12 IN 1 Multi-function Dock and ran into an issue with the USB C to HDMI adapter cable not working. As a customer, I was initially frustrated by this problem, but I'm...

Dear Valued MOKIN Users, We are thrilled to announce that MOKIN's dedicated technical team has been continuously working to enhance our products. Our product drivers have undergone recent updates ...

Hello @Jakob Jensen  I'm sorry this happened, in order to better solve your problem: ❶It is suggested that you can unplug the network cable and plug it in again, or replace another network c...

Hello @sebastein chesnais  I'm sorry this happened, in order to better solve your problem,could you please provide the following information:❶Please provide your order number.❷Our products ar...

I've just purchased a Mokin 5-IN-1 10Gbps USB C To USB C Hub. It's great! Well made, looks good, has a really good length of attached cable. Wonderful. But! "The 4 downstream USB-C ports are not ...

Hello,I've bought a MODK1701 I've installed the last official displaylink USB Graphic Software for ubuntu, and I have no video output I did  the same  test with another dock (anothe...

Hi I just connected a Mokin 12 in 1 adapter to my Macbook Pro 2017 running OSX Ventura. Power, USB keyboard and mouse works fine, but when i connect LAN it is not recognized. LEDs at the plug lig...

Dear  @Kenie Dancy  We apologize for the inconvenience caused. The error code you encountered indicates that there is an issue with the environment.   Typically, the environment re...

I recently tried to update my device using your firmware update tool.  Half way through, the process failed.  Anytime I try to run the update now, it displays the following: "Trying into...

Hi, @James Morris  We apologize for all the inconvenience this adapter has caused. ① To confirm with you, Also do you have any other HDMI cable, if it's convenient, can you change the HDMI c...

Hello, @Ario K   We apologize for the inconvenience caused to you.Sorry, this USB C Docking Station may not be able to work with your laptop because you said your laptop's USB C port does no...