@Minjoong Kim  Hi, please check your email again. The customer service had contacted you.

@Mokin Global So... it's been a month, I got no email from you guys... how much longer should I wait?

Problem solved. Typical Windows problem!

I assume that the 3.5 mm audio jack provides stereo ( 2-channel) output as well as microphone input. Is this correct? I do not have sound ro right speaker. I have not tested the microphone yet. Do...

@Arif Mirzayev Thank you for the information you provided; If the product can be used normally on another computer after testing, please check whether the monitor is recognized in the settings an...

@Mokin Global is more information needed or?

@Mokin Global 1. Laptop model is HP Elitebook 840, and product model is MOUC0412. 2. I ordered it last month, and have been using since then. 3. There is no change in the environment...

Hi @Arif Mirzayev, To solve your problem quickly, please provide the information and try the way below. 1)Please provide the product model and laptop model;2)Please provide the product order date...

Hi, I have mokin docking station. I connect two monitors, and a webcam to my laptop via the station. It used to work perfectly, but all of a sudden it works only for charging. It does not conn...

Connecting via USB-C for Virtual Meetings The video and audio capabilities of USB-C hubs are typically device and model-dependent. One node might provide a clear 4K video resolution, while a diffe...

@Mokin Global thanks for replying.

@Jairo Fernandez Thanks for the information you provide. Your laptop's USB-C port cannot support video output; it is incompatible with the product.  

@Mokin Global Hi, thanks for getting back to me. The Mokin product model is MOUC0304 as mentioned earlier. My Laptop make, model: Acer A515-54-74LM running Linux A515-54 5.15.0-117-generic #127~...

Hi Jairo Fernandez, Thanks for your purchase and taking the time to contact us. To better solve the problem, please provide the laptop model. Waiting for your reply! Best regards

Hi, I just bought a Mokin MOUC0304 from Amazon. At the store you say this unit is Linux compatible but my monitors which are working fine connected directly to my HDMI port, do not work with the un...