Hi @Phil Snyder, Thank you for taking the time to contact us. To better solve the problem, please provide the product model and SN. Please describe the problem you encountered when using the pro...

I have the same issue.  I have a Lenofo ThinkPad L15 Gen1  

I have a MacBook Pro 13-inch, M1, 2020 macOS 14.5 (23F79) and I bought a docking station DK0104 but I can't get 3 screens A, B, and C to work, I can only have A and B, C stays off. How can I extend...

If you connect a device to the USB-A/USB-C data port but your laptop cannot recognize it or you cannot transfer data between the device and your laptop, the issue may lie with the connected laptop,...

If you’re experiencing issues with your M.2 NVMe SSD Enclosure, here are some common troubleshooting tips and solutions to help you resolve them. 💡 Troubleshooting Tips for SSD Enclosures 1...

@Carl Yorke 🎉 Welcome to join our forum.

I'm new to this forum. 

Symptoms: Devices do not charge when connected to the power bank.   Possible Causes:  ① Insufficient power in the power bank.② Faulty or incompatible charging cable.③ Device not compat...

@Gail Stone For this issue, we need you to provide a complete connection diagram to check your connection status and which port you are using. But you have returned the product to Amazon, can you ...

Hi @Minjoong Kim, To better and quickly solve the problem, please provide the information as follows: 1) It is recommended to use the original charger.2) Provide the brand and model of the curren...

I'm using MODK1402 with LG Gram pro 16 inch laptop. The charging able, charger all works fine to charge laptop above 60 watt to around 99 watt without hub, however, when charged through hub, it get...

@Mokin Global Thanks for your response but I have a Mac and you are suggesting Windows software. Is the hub compatible with USB 3.1 gen 2 on Macbook Air M2? Or is the hub defective? Thanks!

Hi @Gail Stone, Thank you for your response. If you meet the similar situation, you can try to do that: 1)Turn over the USB-C port on our hub, plug it into the laptop again, and check if there i...

@Mokin Global  Laptop model 2022 Macbook Air M2 I already returned the hub to Amazon but this is what it looked like when I plugged the Samsung T7 drives into the hub. They do not appear in ...

Hi @Gail Stone To better and quickly solve the problem, please provide the information as follows: 1) Please provide the laptop model;2) Could you provide the product connection image or video to...