Thank you for your message @Mokin Global, I have tried two computers and the outcome is the same.   

Hi @Aldo Saenz Thank you very much for taking the time to contact us. ❶Our products are suitable for Thunderbolt 3 and Thunderbolt 4 with full-featured USB-C ports, or computers with USB-C ports ...

I have experimented with the same issue, everything works but HDMI or DP not working. I have reviewed cables, drivers, BIOS updated, and still not working I have Model MODK1001 SN: 2228.  I h...

@Mokin Global and @Michelle Turner - I just resolved the issue with Lenovo! I tried a different laptop PC (with the same Windows version and build) and everything worked, so I ruled out the docking...

@Mokin Global Same issue as @Michelle Turner. I have a Lenovo laptop, Thinkpad T14s Gen2 on Windows 11 version 22H2 (OS Build 22621.3155) and had another docking station that 2 monitors (one HMDI a...

When the hub/dock's DisplayPort is not working, there will be no display shown on the connected monitor. This problem may be caused by the connected laptop, the cable, the monitor, or the hub/dock....

If your laptop cannot recognize a wired internet connection when you’ve connected to the Ethernet port, then the issue may lie in the connected laptop, the ethernet cable, the router, or the ...

Hi @Kyle Goodwin To better solve the problem you meet, please uninstall and go to the official website to download the latest driver, and then keep the mouse and keyboard as close as possible. Aft...

I have a new Mokin Docking Station (MODK1501 SN:2324). When I connect a monitor via HDMI, the screen flickers, blanks out, or changes resolution. I've installed DisplayLink software, but sometimes ...

Hello @Philippe  We can't confirm the secondary transfer. Our suggestion is to use HDMI-HDMI, DP-DP cables. Best regards

Hello Answers to your points are in the previous posts. Let's keep things simple: Try to make a DP to HDMI link work with a DK1402. Then, if you actually get this achievement, just tell me wich p...

Hi @Philippe  Thanks for your reply and provide the detail information. For solve the problem you meet,please listen our advices and try to do that as follows : ① DP-HDMI is directional. Yo...

Hello My laptop is a DELL Precision 3570. My MODK1402 SN is 2346. Since yesterday I tested the DK1402 on a screen with native DP interface (I have one at my office) and the DP ports work fine in...

Hi @Mokin Global I got a replacement from Amazon for the same product (Mokin 6 in 1):   The one I have with the issue: Model NO: MOUC0412SN: 2312   The one I just got: Model N...

Hi @Philippe Thank you for taking the time to contact us. Please provide your detailed laptop model（ Such as: HP Pavilion x360 2-in-1）and product SN. Looking forward to your reply! Best regards

Hello. I'm the proud owner of a DK1402, which is a nice object. It works perfectly fine as a Hub and an HDMI monitor connected to the HDMI output. I'd like to connect two more HDMI (though DVI ma...

Hi @Stephanie Mak Thank you for taking the time to contact us. To better solve the problem, please provide the product model and SN. Looking forward to your reply! Best regards

@Mokin Global I have a similar issue. Mine is Acer Spin 3. Any ideas on what to do?