Hi Rick Wezowicz, To better solve your problem, please try to do the following: ① Please provide the product SN;② Try to use another known normal HDMI cable to rule out the possibility of cable f...

I've been using my MOUC0218 adapter for two years without major problems attached via Thunderbolt to my Windows 10 computer.  I shutdown last night around 5pm, booted up this morning at 8am an...

  That's really frustrating! It sounds like the docking station might not be fully communicating with the laptop anymore. Here are a few things you can try:Restart the lap...

When formatting a new hard disk drive (HDD) on both Windows and Mac OS, make sure you first back up all your important data. After connecting the HDD, use Disk Management on Windows or Disk Utility...

Here are some troubleshooting tips to help you locate and resolve the problem. For laptops: ● Make sure you set the audio output to the correct mode on your laptop: ① macOS: Open System Preferen...

Not charge at all/Intermittent charging/Indicator abnormal and not charging/Indicator off and not charging/certain parts not charging/Stop working/Indicator abnormal and charging intermittently Ma...

Hi @Rodney Moore , Please confirm whether the computer recognizes the external display’s EDID when connected to a single monitor. If it does recognize it, try adjusting the external display&...

@Minjoong Kim  Sorry for the inconvenience; We will ask the customer service team to understand the situation. And you can contact AliExpress customer service to solve your problem faster.

I grabbed my old PENBAN 8-in-1 which has a single HDMI. That secondary HDMI does display on the second montior. When  As I mentioned in my post, it's Chromebook. It's on the lastest version. ...

@Mokin Global I replied on this Tuesday... no response since ; (

Hi Rodney Moore， To better solve your problem, please provide information as follows: 1）Is your new computer model ASUS CX5501FEA Chromebook? 2）Using an Acer Chromebook with the MOUC3702 to conn...

The customer team already solved it. Probably the problem is with my specific device. Thank you for all you help.

I have swapped out the Acer Chromebook that the docking station worked with two external monitors. The new Chromebook is a CX5501FEA. The hub now will not work wiith any external monitors. When plu...

DisplayPort is the latest display technology on the market and is generally considered a competitor to HDMI. The VESA specification, which describes DisplayPort technology, lists two types of trans...

@Ralph Rabelo Okay, our customer team will contact you by email to solve the problem.