hp Envy x360 wont connect

• jm

  jay mccutchen

  7/12/25, 6:10 PM

  I have a MODK1407 that i use with my work laptop (Dell Latitude 5420) with out any issue. But when i try to connect my personal (HP Envy X360 Convertible 15m-cn0xxx w/ core i5) i cant get the screens to detect on here. the Laptop has a USBC port with lightning bolt and using all the same cords. the DUal monitors are samsungs C24F396FHN.

  The Dell was Plug and play with no issues. 

  when i plug the Mokin adapter into the HP laptop there is a audible tone that suggest its connected and the charging icon comes cycles on and off intermittently

  i have checked display drivers on the computer are upto date 

  the keyboard that is connected to my MODK1407 connects and is fully functional to the HP ENvy when its plugged in. 

  when i connect the monitors straight to the HP envy the laptop recognizes and connects. only doesnt work when using the Mokin docking station

   

   

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• jm

  jay mccutchen

  7/12/25, 6:18 PM

  the keyboard that is connected and fully functional to my MODK1407 connects to the HP ENvy when its plugged in. 

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• 

  Administrator

  Administrator

  MOKIN Account

  MOKiN Global

  7/14/25, 2:25 AM

  Hi @jay mccutchen,

  To better resolve your issue, please provide the Product ID (ProdID) and Serial Number (SN) located on the back of your HP laptop. You may also send us a clear photo of the label.

  Looking forward to your reply.

  Best regards

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• jm

  jay mccutchen

  7/17/25, 10:51 PM

  @MOKiN Global 

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• 

  Administrator

  Administrator

  MOKIN Account

  MOKiN Global

  7/18/25, 2:48 AM

  Hi @jay mccutchen,

  Thank you for the information. 

  Could you open the display settings and check if the external monitor is detected? (Please provide a screenshot.) Also, provide a complete connection diagram (including the HP computer, MODK1407 docking station, and monitor). 

  Looking forward to your reply.

  Best regards

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