OK, will do. Thanks for your quick reply!

Hi @Chris Eardley, Thanks for your support. Our products support the MAC address pass-through function. To enable this feature, please contact the customer service team of your computer manufactu...

Hi Model: MOUC3915 In common with certain other docking stations (e.g. from HP), this seems to generate a new MAC address for every laptop that plugs in to it rather than just keeping the same un...

Have you noticed that the laptop power adapter (charger) occasionally makes a slight current sound when charging the laptop? Don’t panic—this is actually a normal phenomenon!   If...

The reason why the hub/docking station does not support DP to HDMI： ① Adapter Limitations: The Hub/Dock does not support connection via other adapters or DP to HDMI cable, because the video output...

Having an extended display can significantly improve your productivity by giving you more screen space to work with. Whether you're using a Windows PC or a Mac, setting up an extended display is st...

iPhone 14 or earlier is compatiable with "C to Lightning Cord". This retactable wall charger is built-in "C to C Cord". So it is more smoothly for iphone 16/15 series. Check it out 👉 https://...

This charger has a built-in retractable Type-C cable. When you pull the cable out, it locks into place at specific lengths: 4, 8, 12, 16, or 22 inches. **To retract the cable smoothly:** Gently pu...

If your workspace is cluttered with tangled cables, bulky adapters, and multiple chargers for phones, tablets, laptops, and earbuds, it’s time to simplify. Enter the 100W USB-C GaN Charging ...

The Windows 11 update has caused issues for many users, particularly with docking stations. External monitors, USB ports, Ethernet, and other peripherals may stop working after the update. If this ...

A recurring issue has been observed when using the MOUC0231 docking station with two identical laptops. Initially, the Ethernet connection works without problems, but after several hours of use, it...

Many users notice that when charging their laptop through a 100W USB-C docking station or hub, the actual power delivered is typically around 85W to 87W, not the full 100W. This is not a defect or ...

When using this dock to connect a MacBook to dual monitors, please be aware that macOS only supports screen mirroring in this setup. This means both displays will show the same content.   Win...

Please try the following troubleshooting steps: ① Verify USB-C Port Compatibility: Ensure your laptop's USB-C port supports DisplayPort Alt Mode (DP Alt Mode) for video output. Check your laptop's...

Physical Inspection First, let's clarify that the ports and cables themselves don't physically differ between DP 1.2 and 1.4. The connector is the same 20-pin design we've had since DisplayPort's ...