Hi @Juanita A, For the problem you encounter, please check as below. 1. Please provide your laptop model and docking station model. 2. Find another mobile phone, tablet or computer with a Type-C...

@MOKiN Global hi, my docking station is having this issue, it doesn't seem to read my sd card (wich i already tried to put directly into the laptop and it did work as normal) or my usb c hard drive...

@asd asd  Thank you for providing the pictures and waiting patiently. We will contact you via email, please check it.

With the increasing reliance on electronic devices, power banks have become a must-have gadget for many travelers. Whether it's for charging your smartphone, tablet, or other devices on the go...

@MOKiN Global I don't know how this will help but please...Can't you just send me the drivers that belong to this hub?

@asd asd In order to quickly solve your problem, please provide the actual connection diagram (including the MOUC0219, laptop, and monitor) so that we can check for any connection anomalies. Also...

1. Speaker2. Charger3. Microphone4. Screen5. Network adapter6. Keyboard7. Mouse This is how everything is connected.I had a Windows update and now the hub doesn't work at all.I turn on the compute...

In today’s fast-paced world, staying connected is more important than ever, especially for those who are always on the move. Whether you're traveling for business, exploring the great outdoor...

@asd asd  You have tried the troubleshooting methods provided. Please provide a complete connection diagram or video (including MOUC0219, laptop and monitor) so that our technicians can more ...

@MOKiN Global This is something I have already tried.Do you have any drivers or software updates with which I can update the hub?

Hi @asd asd, Thank you for the information you provided; To solve your problem as quickly as possible, please try to do that as follows: ① When connecting all three, you can only select 1920x108...

@MOKiN Global  Thanks for the reply.2. No :(1.

If you're someone who values convenience, efficiency, and portability, this is something you shouldn't miss out on — the 65W Retractable Wall Charger .  Here are the reasons: ① Porta...

If the top button on the MOUC3915 monitor (used to switch between display modes like extended screen) stops working, please try to solve the issue as follows:  Disconnect all cables from the ...

Hi @asd asd， Thanks for your reply. 1. Could you please provide a detailed picture of the model number and SN number on the back of the docking station?  So we will know in more detail what ...