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@mattias Thanks for your reply. Our customer team will contact you by email to solve the problem.

Dear MOKiN Community Members, As summer heats up, MOKiN brings you a refreshing special event! We invite you to become our "MOKiN Experience Officer" and have the chance to win exclusive rewards. ...

Thanks for the troubleshooting hints. The correct audio device is selected and most of the time it plays sound at the desired volume. Same issue happens with other 3.5mm devices, I did not test USB...

Hi @mattias  Thanks for your purchase and taking time to contact us! Sorry for this inconvenience. Please try to do that: 1) Audio Settings:   - Go to your Windows 11 settings an...

Hi @Dean Hamack,Regarding the three points you mentioned, here are some additional explanations:1：Regarding the issue with the Ethernet port speed, the suggested solution is as follows:Please check...

I use the MODK0701 16 in 1 docking station and have my headphone connected through the 3.5mm jack. From time to time, the sound becomes extremely loud to the point that it just turns into static no...

Thanks for the reply, I've been doing some playing around myself and have worked out the problem, cause & the solution, which will hopefully help others. Without an ethernet cable plugged into ...

Why format a newly purchased hard drive? Many newly manufactured hard drives come with a default format that may not be compatible with your current computer system. It's often necessary to reform...

Hi @Mark Cooper  To better solve your problem, please try these: ① Insert an empty hub, and then insert the receiver of the wireless keyboard and mouse into the USB port of the laptop itself...

Hi, pulling my hair out, so any pointers or help appreciated.Bought a new MSI laptop with 13th Gen i9 CPU and Thunderbolt 4 port, plus a mokin docking station MOUC0218, with the ideal of running ev...

@yumin shen  Hi, please provide the product and specific laptop model.  

Hi,    I recently purchased the Mokin TB4 docking UPC 728619603022 . I worked fine with my windows laptop. I have two minitor, one 24inch and one 49inch monitor both conn...

If your connected devices are charging slowly through the hub’s PD port, it may be due to an issue with the connected laptop, the device you’re charging, the charger and charging cable,...

@Dean Hamack This product can only be connected to one external display, and the C port does not support video transmission.