@Mokin Global Thanks for your response but I have a Mac and you are suggesting Windows software. Is the hub compatible with USB 3.1 gen 2 on Macbook Air M2? Or is the hub defective? Thanks!

Hi @Gail Stone, Thank you for your response. If you meet a similar situation, you can try to do that: 1)Turn over the USB-C port on our hub, plug it into the laptop again, and check if there is ...

@Mokin Global  Laptop model 2022 Macbook Air M2 I already returned the hub to Amazon but this is what it looked like when I plugged the Samsung T7 drives into the hub. They do not appear in ...

Hi @Gail Stone To better and quickly solve the problem, please provide the information as follows: 1) Please provide the laptop model;2) Could you provide the product connection image or video to...

I have a 5 Gbps Mokin 9-in-1 (https://www.amazon.com/gp/product/B07S8MKJ6Q/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1). I wanted 10 Gbps and the extra ports but my 2 external drives are n...

Power banks are essential accessories for staying connected on the go. However, they can sometimes encounter issues. This guide provides troubleshooting tips and solutions for power bank problems. ...

Hi, Thanks for your help This step is working now, I was using the dual C ports with my pc laptop

@Anne Byrne Jackson What exactly your Lenovo Tech Support did when running an emergecy pin reboot. I tried a couple of times but did not find any option in the menu that shows up that resolved the ...

Hi @Vladimir López， 🎉 Congratulations! You will be the first to experience our newest product! I have sent the message for you in the forum background, please follow the steps to receive t...

Seems like a very handy product to have. I'd love to see it in action!

Hi @Steve Besseler, 💖Thank you for participating in our event and congratulations on becoming a lucky user. 🎉I have sent the message for you in the forum background; please follow the steps to re...

It is alwasy good to a few usb hubs in case you need them.

Yes, it's possible to connect an Android phone to ethernet！ Things to prepare: - USB Type-C to RJ45 Adapter - RJ45 cable/internet cable - Router (with Internet) Follow the steps： ① Plug the R...

Want to get your hands on our brand-new product? If you are interested, comment below and you might be the lucky winner of a free unit! 🥳  View new products (MOKiN 5-Port Ultra Slim USB 3.0 ...

Hi @Mohamed A  This product has two host ports. If you use HDMI1, you must connect to host 1, and if you connect to host 2, you can use all ports except HDMI1. When you use a Windows comput...