Here are some troubleshooting tips to help you locate and resolve the problem.
For laptops:
● Make sure you set the audio output to the correct mode on your laptop:
① macOS: Open System Preference > Sound > Output > External headphone.
② Windows: Left-click the sound icon in the taskbar > Select the device in the drop-down menu > Choose the connected headset.
● Try this device with a different laptop to see if the issue persists.
For Lightning audio devices:
● Confirm whether the audio device can work normally without the hub/dock.
● Try a different Lightning audio device.
For hubs/docks:
● Try using a different hub/dock with a Lightning audio port to see if the audio device can work well.
