Hello @Jakob Jensen  I'm sorry this happened, in order to better solve your problem: ❶It is suggested that you can unplug the network cable and plug it in again, or replace another network c...

Hello @sebastein chesnais  I'm sorry this happened, in order to better solve your problem,could you please provide the following information:❶Please provide your order number.❷Our products ar...

I've just purchased a Mokin 5-IN-1 10Gbps USB C To USB C Hub. It's great! Well made, looks good, has a really good length of attached cable. Wonderful. But! "The 4 downstream USB-C ports are not ...

Hello,I've bought a MODK1701 I've installed the last official displaylink USB Graphic Software for ubuntu, and I have no video output I did  the same  test with another dock (anothe...

Hi I just connected a Mokin 12 in 1 adapter to my Macbook Pro 2017 running OSX Ventura. Power, USB keyboard and mouse works fine, but when i connect LAN it is not recognized. LEDs at the plug lig...

Dear  @Kenie Dancy  We apologize for the inconvenience caused. The error code you encountered indicates that there is an issue with the environment.   Typically, the environment re...

I recently tried to update my device using your firmware update tool.  Half way through, the process failed.  Anytime I try to run the update now, it displays the following: "Trying into...

Hi, @James Morris  We apologize for all the inconvenience this adapter has caused. ① To confirm with you, Also do you have any other HDMI cable, if it's convenient, can you change the HDMI c...

Hello, @Ario K   We apologize for the inconvenience caused to you.Sorry, this USB C Docking Station may not be able to work with your laptop because you said your laptop's USB C port does no...

The same just started happening with me. MODK1001 SN 2228. Using Dell laptop. Windows 11 and two HP Pavilion 27xw Screens.  I have been using this for the last 9 months without a problem and ...

Exactly the same, usb ports work but the HDMI does not on a brand new MOUC5705 2320. The reason is my USB C port does not support display... (USB C / USB SS)

Hi @Angela Hernandez Please provide the product model and SN.

Noted that USB C from Apple are only Rated for USB 3.1 10Gbps (USB C) So you will need a Thunderbolt 3 or Tunderbolt 4 branded As soon as you use a USB C 4 or Thunderbolt 3 Cable you can Extend o...

Recently purchased a new Mokin USB-C docking station, the HDMI ports will not work. The usb receiver for my mouse and keyboard does work with the docking station but the HDMI ports. I pushed out Wi...

USB C Hub,10Gbps USB C Splitter with 4*USB C 3.1, 100W PD Ports, USB C to USB C Hub Multiport Adapters for MacBook Pro/Air M2 I have this product which is awesome   - it's all USB-C which is ...