Hi @Aldo Saenz Thanks for your reply. To better solve your problem, can you provide a detailed video so that we can see your problem more visually? Best regards,MOKIN Support

Thank you for your message @Mokin Global, I have tried two computers and the outcome is the same.   

Hi @Aldo Saenz Thank you very much for taking the time to contact us. ❶Our products are suitable for Thunderbolt 3 and Thunderbolt 4 with full-featured USB-C ports or computers with USB-C ports t...

I have experimented with the same issue, everything works but HDMI or DP not working. I have reviewed cables, drivers, BIOS updated, and still not working I have Model MODK1001 SN: 2228.  I h...

@Mokin Global and @Michelle Turner - I just resolved the issue with Lenovo! I tried a different laptop PC (with the same Windows version and build) and everything worked, so I ruled out the docking...

@Mokin Global Same issue as @Michelle Turner. I have a Lenovo laptop, Thinkpad T14s Gen2 on Windows 11 version 22H2 (OS Build 22621.3155) and had another docking station that 2 monitors (one HMDI a...

When the hub/dock's DisplayPort is not working, there will be no display shown on the connected monitor. This problem may be caused by the connected laptop, the cable, the monitor, or the hub/dock....

If your laptop cannot recognize a wired internet connection when you’ve connected to the Ethernet port, then the issue may lie in the connected laptop, the Ethernet cable, the router, or the ...

Hi @Kyle Goodwin To better solve the problem you meet, please uninstall and go to the official website to download the latest driver, and then keep the mouse and keyboard as close as possible. Aft...

I have a new Mokin Docking Station (MODK1501 SN:2324). When I connect a monitor via HDMI, the screen flickers, blanks out, or changes resolution. I've installed DisplayLink software, but sometimes ...

Hello @Philippe  We can't confirm the secondary transfer. Our suggestion is to use HDMI-HDMI, or DP-DP cables. Best regards

Hello Answers to your points are in the previous posts. Let's keep things simple: Try to make a DP to HDMI link work with a DK1402. Then, if you actually get this achievement, just tell me wich p...

Hi @Philippe  Thanks for your reply and provide the detailed information. For solve the problem you meet,please listen to our advice and try to do that as follows : ① DP-HDMI is directional...

Hello My laptop is a DELL Precision 3570. My MODK1402 SN is 2346. Since yesterday I tested the DK1402 on a screen with native DP interface (I have one at my office) and the DP ports work fine in...

Hi @Mokin Global I got a replacement from Amazon for the same product (Mokin 6 in 1):   The one I have with the issue: Model NO: MOUC0412SN: 2312   The one I just got: Model N...