Hi Marleen Kretschmann, Reasons related to unrecognized USB devices. Poor contact between the product and the computer socket. Poor communication will lead to data transmission between the two ...

 Why pop up the USB device is not recognized?

Hi, Thank you for taking time to contact us. No worries, we will help you solve it asap.To better sort out your issue, could you please try to do as below?1. Please check if you have pressed the s...

MODK1402 Display output from HDMI or DisplayPort not working through Thunderbolt 3 (Macbook Pro 16" 2019) Is there any way I could use/update to enable the feature? Having a one Cable solution i...

@Peter Pascheka Hi Peter Pascheka, Sorry to have not replied to you in time. You can learn more about our docking station to get the product you want. The docking station above 9-IN-1 can fulfil...

Hello, is there a Dockingstation with thunderbolt, LAN, HDMI, USB-C, USB-A fro Mac M2? i think it`s nessecary because a lot of peolpe with new Macs are interested in this.. (sorry i`m not a native...

@kristy Berry  Hi kristy Berry, Sorry for convenience. ①Please find another phone, laptop or tablet which support video output to cross-test the adapter. It can check if the hub itself can ...

Windows update affected my Mokin USB C device. It no longer recognizes my HP laptop screen.

@Herry Jack  Hi Herry Jack, What happens when the last USB device you connected to this computer fails? Reasons related to unrecognized USB devices. 1. Poor contact between the product a...

Please Help me to solve the problem: Connect and pop up the USB device can not recognize

@Kenie Dancy  Hi Kenie Dancy, It does not work after being used for some time.If the computer driver was updated during the product use, you need to ask for a product driver. (Please send an...

How to solve the problem of the docking station/hub does not work?

Hi Marrie, Thank you for your time trying to help. Regards, Selicy.

@Selicy Maire  Hi Selicy Maire, Our technical said that only an 11th-generation CPU might be upgraded, so sorry for the inconvenience caused by the product. If you feel that the product aff...

@Mokin Global  Hi Marrie, It didn't work. I replied to the email and attached the logs. Regards, Selicy.