Macbook dual monitor connection problem with MOKiN Thunderbolt 4 Dock

• ys

  yumin shen

  6/6/24, 5:41 AM

  Hi, 

   

  I recently purchased the Mokin TB4 docking

  UPC	728619603022

  . I worked fine with my windows laptop. I have two minitor, one 24inch and one 49inch monitor both connect to the dock through DP port. I was trying to use it with my macbook pro with m2 pro chipset. but it always connect 49inch monitor and not detect the 24inch monitor. I tried different cable and connections, it seems if I disconnect the 49inch monitor, then the system can detect the 24inch monitor, then I plug the 49inch monitor back, the macbook can detect both monitor correctly. 

  it is annoying that I have to physically unplug a dp cable everytime I connect to the dock. can you check if there is anything to resolve it? 

   

  thanks,

  Samuel

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  Administrator

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  MOKiN Global

  6/7/24, 1:41 AM

  @yumin shen 

  Hi, please provide the product and specific laptop model.

   

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