To enable one-handed operation when switching chargers or plugging/unplugging devices, I have designed the desktop charging station with a 45-degree angled surface. Previous flat charging station ...

Dear @Kevin van Hout I apologize for the inconvenience. And what brand of computer do you use? If it is a MacOS computer, it is normal. Because of the mandatory limitations of the Apple laptop sy...

Hey i have been working with a startech dock with no problems for many years now i am trying your MOUC4104 with 2 HDMI screens but I can only extend one display and duplicate the second? How can we...

@Judy Lay 💯

Dear @Marc Flores  I apologize for the inconvenience. Regarding your question, are you connecting to host1?①Connect to host1, Only HDMI1 can be used and other ports cannot be used;②Connect t...

I've received this device, but cannot locate a driver download on your website. I have connected it to my Surface Pro 7 - it recognises and display data on a monitor connected to HDMI, but fails c...

Hello @george yeh Sorry this happened, in order to better solve your problem,could you please provide the following information:❶Could you provide your detailed laptop model?Such as: HP Pavilion x...

when my laptop is connected to the hub the laptop will take 3 minutes to show the bootup logo, when there is not hub it boot up within 30 sec.  Connecting a 3.x thumb drive 512GB when extracti...

When your network cut out, you can check from the below steps: ① Test if there is a problem when only connecting the network cable. ② Cross-test. Try to connect the docking station to another dev...

When the USB C Docking Station plugs into a laptop and connects the monitor through the HDMI port, the computer system determines that there is an external HDMI device and automatically switches th...

To avoid external reasons: ① Please make sure that you inserted the card completely. ② Reinsert the SD card and check that the surface chip is not smudged and that the metal areas are not dull or...

USB3.0 and wireless devices have similar frequencies; they may interfere with each other when used together, which may cause the signal of the mouse and keyboard instability. This interference can...

① Check if the laptop power adapter supports PD protocol. ② The power adapter of the laptop is too low, it is recommended to use a higher power adapter: a portion of the power will be deducted whe...

I recently purchased the MOKIN 12 IN 1 Multi-function Dock and ran into an issue with the USB C to HDMI adapter cable not working. As a customer, I was initially frustrated by this problem, but I'm...

Dear Valued MOKIN Users, We are thrilled to announce that MOKIN's dedicated technical team has been continuously working to enhance our products. Our product drivers have undergone recent updates ...