The maximum Ethernet speed for most of our devices is 1 Gbps. If you’re using the Ethernet port but the speed is slower than 1 Gbps, the issue may lie in the connected laptop, the Ethernet cable, the router, or the adapter/hub/dock itself.
Here are some troubleshooting tips that may help you identify and resolve the problem.
◆ For the laptop:
Update your Ethernet driver (For macOS (11.x+): No driver install available, use built-in NCM driver.)
- For a device using a Realtek Ethernet chip, please update Realtek drivers;
- For a device using an ASIX Ethernet chip, please download the following driver:
https://www.asix.com.tw/en/support/download
To download the driver, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179
- If your laptop is a MacBook with an M1 chip, update to the latest version of macOS；
-Try this device with a different laptop and see if the issue persists.
◆ For the ethernet cable:
- Confirm the maximum speed of your Ethernet cable.
- If possible, plug your network cable directly into the Ethernet port of your laptop and see if you get a stable internet connection.
- Try a different Ethernet cable.
◆ For the router:
- Confirm whether or not your router can support a higher Ethernet speed.
- Try a different router.
◆ For the adapter/hub/dock:
- Try with a different device to see whether you can get a faster-wired internet connection.
