Hi @Uli D，
Please connect the product to an ASUS laptop, provide an overall connection diagram and open the display settings to see if the external display can be recognized (provide pictures)
Get and provide EDID, the steps are as follows： https://cdn.shopify.com/s/files/1/0667/3353/9632/files/EDID_Steps.docx?v=1735970435 (Note: Operation on ASUS laptop)
Looking forward to your reply.
Have a nice day.
@MOKiN Global
Please find the documentation here
Hi @Uli D,
Thank you for your information and patience.
Please try to solve the problem by downloading the corresponding laptop processor driver from Intel's official website: https://www.intel.com/content/www/us/en/products/sku/240957/intel-core-ultra-7-processor-258v-12m-cache-up-to-4-80-ghz/downloads.html
If the problem cannot be solved, it is a compatibility issue. Please contact us and we will provide you with a solution.
