Warranty Time
MOKiN product comes with a 12-month warranty. For one year from the purchase date, MOKiN promises to address any quality-related issues with a free replacement or a full refund.
Warranty Process
● Sufficient proof or purchase must be provided (Order number from online purchased made through Mokin’s authorized resellers and Sales invoice).
● A description of the defect must be provided in order to issue a warranty claim.
● If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
● You may need to return the item for quality inspection.
Buyer is Responsible for Shipping Costs in the Following Situations
● Returning products for any reason other than a proven defect.
● Warranty claims on items taken outside the original country of purchase.
● Returning items claimed to have defects but found by Mokin quality control to be in working condition.
● Returning defective items in international shipping.
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
Not Covered Under Warranty
● Products without sufficient proof of purchase.
● Lost or stolen products.
● Items that have expired their warranty period.
● Non quality-related issues (after 30 days of purchase).
● Free products.
● Repairs through 3rd parties.
● Damage from outside sources.
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).
● Purchases from unauthorized re-seller.
About MOKIN
● Contact Email: support@mokintech.com
● Contact Phone: +86 18124100239
● Company Name: Shenzhen iFlytek Big Data Technology Co., Ltd.
● Company Address: 1F, Building A, Runchang Industrial Park, No. 1, Zhonghao Road, Meizhu Lane, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen