Shipping Policy (Trial Version)

Last updated: 2026-09-22

1. Order Processing Time

All orders are processed within 1–3 business days. Shipping and delivery services are unavailable on weekends and public holidays, subject to carrier schedules.

During peak order periods, shipping dispatch may be delayed by a few business days. We kindly ask you to allow extra transit time for your delivery in such cases.

2. Shipping Rates & Delivery Estimates

Applicable shipping fees for your order will be calculated and displayed at checkout. Please refer to the shipping details table below for region-specific shipping information.

Delivery delays may occasionally occur due to customs clearance procedures, severe weather conditions, or carrier operational issues.

Please note that we do not accept custom courier requests at this time.

3. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number(s). Tracking information will become active within 24–48 hours after dispatch.

You may track your shipment via www.17track.net.

4. Customs, Duties and Taxes

All listed product prices include applicable taxes. No additional tax or duty fees are required from customers. Standard shipping charges apply separately.

5. International Shipping Policy

Please review the shipping details table below for country-specific shipping terms and conditions.

Delivery services may not be available for certain remote areas. Please contact our customer support team for further verification.

6. Incorrect Shipping Address & Failed Delivery

Please ensure your shipping address is accurate and complete at checkout. We are not liable for undeliverable or misdelivered orders due to incorrect address information provided by the buyer.

If your package is returned to our warehouse due to an incomplete address or being unclaimed, please contact our support team to arrange reshipment or process a refund.

7. Damaged or Lost Packages

If your shipment arrives damaged or is lost in transit, please contact our support team with valid supporting documentation to initiate a resolution process.

Please retain all original packaging materials and damaged merchandise before submitting a claim. We recommend taking clear photos of the damaged items and packaging to facilitate faster claim processing.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us via email at: support@mokintech.com.