Return and Refund Policy
We strive to provide our customers with a seamless shopping experience. If you are not 100% satisfied with your purchase from the MOKIN website, we offer a refund or return based on the following policy. Your satisfaction is our top priority!
Return Policy
Returns are accepted on unused and unopened items within 30 days of purchase, except "as is" items and replacement parts (see below). We recommend that you keep the original packaging during this period. Please contact us to request a return or obtain information regarding any other policies that may apply.
1. Initiate a return request
Please email us at support@mokintech.com to request a return and describe the problem in detail, including the reason for the return and your order number. For items that are defective, incorrect, or not as described, please send us a clear picture or video of the problem.
2. When will Mokinglobal pay for return shipping?
Wrong product (e.g., Mokinglobal sent you the wrong product, wrong color, wrong size)
Defective/damaged products (e.g., scratches on the surface of the product)
package lost
sent to the wrong address
In this case, we will allow the return to our warehouse for a refund or exchange, and we will be responsible for the return shipping and replacement costs. Once we receive the item, we will fully refund the original product price along with shipping charges within 2-14 business days or resend a replacement.
IMPORTANT: For items that arrive damaged or are defective, You must provide video/photos to support your claim that the item arrived damaged or is malfunctioning. Suppose a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item. In that case, this return will be treated as “buyer’s remorse,” and the customer is solely responsible for shipping it back. The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.
3. When the customer pays for return shipping
- Incorrect order (e.g., customer ordered wrong item size, color)
- Misinterpretation of product description (failure to fully read product details/description/features)
- The customer accidentally provided the wrong shipping address.
- The customer accidentally bought too much.
- We can also allow returns if the customer ordered the wrong size or color of product or if they don't like the item. In this case, the customer needs to report to us within 30 days of receiving the product. The customer will be responsible for the shipping cost to and from the exchange (to and from our warehouse). If the customer chooses to return for a refund, we will refund the original price of the product. Shipping charges paid will not be refunded.
4. Return Process：
- To initiate a return, please contact our customer support team （support@mokintech.com）and provide the necessary details as follows:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
- We will provide you with a return shipping address and instructions on how to return the item.
- The return shipping costs will be the responsibility of the customer unless the return is due to our error or a defective item.
- Please choose your preferred logistics company, Properly pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.
Return address: For the return address, please contact our after-sales service team support@mokintech.com
Refund Policy
Once we have received the product and there is no problem, we will notify you within two business days and let you know if your refund has been approved. If approved, the Refund will be automatically returned by the original payment method. It may take some time for the bank or credit card company to return. Your refund is usually available within 2-14 business days, depending on the bank or credit card company.
For some debit and credit cards, refunds cannot be made to the original payment account. In such cases, we will ask the customer to provide us with a PayPal account in their name in order to complete the refund. Thank you for your understanding!
1. Inspection and Approval:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the item is deemed eligible for a refund or exchange, we will process the request accordingly.
- If the item does not meet the eligibility criteria, we reserve the right to refuse the refund or return.
2. Refund Process：
- Once your refund request is received and approved, we will process refunds within 3 business days after receiving the returned item(s).
- Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
- For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
- Please understand. Refunds may not appear on your credit card statement until the following billing cycle.
Company Information:
Contact Email: support@mokintech.com
Contact Phone: +86 18124100239
Company Name: Shenzhen iFlytek Big Data Technology Co., Ltd.
Company Address: 1F, Building A, Runchang Industrial Park, No. 1, Zhonghao Road, Meizhu Lane, Xiangjiaotang Community, Bantian Street, Longgang District, Shenzhen