We strive to provide our customers with a seamless shopping experience. If you are not 100% satisfied with your purchase from the MOKIN website, we offer a refund or return based on the following policy.
Eligibility for Refunds and Returns:
To be eligible for a refund or return, the following conditions must be met:
|Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.We may request supporting evidence, such as photographs or a detailed description of the issue, to initiate the return or refund process.
|The request for a refund or return must be made within 30 days of the purchase date.
|Proof of Purchase
|Proof of purchase, such as an order number or receipt, must be provided.
Returns will not be given in the following situations:
|Damaged, or Altered Items
|Items with signs of use, wear and tear, damage, dings, scrapes, without manuals (where applicable), warranties, accessories, etc.
|Gift Cards or Vouchers
|Gift cards or vouchers purchased from our website are non-refundable and cannot be returned or exchanged for cash.
◆ Inspection and Approval:
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
- If the item is deemed eligible for a refund or exchange, we will process the request accordingly.
- If the item does not meet the eligibility criteria, we reserve the right to refuse the refund or return.
◆ Return Process：
- To initiate a return, please contact our customer support team （firstname.lastname@example.org）and provide the necessary details as follows:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
- We will provide you with a return shipping address and instructions on how to return the item.
- The return shipping costs will be the responsibility of the customer unless the return is due to our error or a defective item.
- Please choose your preferred logistics company, Properly pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.
◆ Refund Process：
- Once your refund request is received and approved, we will process refunds within 3 business days after receiving the returned item(s).
- Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
- For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
- Please understand. Refunds may not appear on your credit card statement until the following billing cycle.
◆ Changes to the Policy:
We reserve the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.