About More
- Contact Email: support@mokintech.com
- Company Name: C-Smartlink Information Technology Co., Ltd.
- Company Address: No. 101, Workshop 1, 91 Hengping Highway, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen
Ordering
How to protect my interests
30-day money-back guarantee for any reason; for 30 days after the date of purchase, return your undamaged MOKiN product and receive a full refund for any reason.
How soon can I get the goods?
3-5 business days.
Which countries can I place my order in?
We do not accept international shipments at this time. We only ship to the United Statesnow.
How long is the product warranty period?
12-month warranty for each MOKiN product; for one year after the date of purchase,MOKiN commit to handle the quality related item with free replacement or full refund.
Do I need to pay taxes for the products I purchased?
Please note that all packages are shipped from Mokinglobal. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Mokinglobal.
Connection Problem
How to connect Extend Mode for Windows OS?
"Right-click desktop→ select Intel display Settings → pop-up Settings screen select display→ select multi-screen display→ expand the desktop
(If the display 3 is not display, please to manually select the display→click apply confirm can set OK)."
If one of display does not display, How to do?
Right click desktop > Graphics Settings > Select One or More Active Displays.
When connecting with your laptop, the device get hot?
It is normal to heat up after using the dual monitor 2 HDMI adapter for a period of time; Because the shell will heat up for heat diffusion and protect the internal circuit board.
The device I connect didn’t work, Or the laptop suddenly shuts down?
Please connect the PD charger because connected devices consume too much power.
Are there different types of docking stations for different use cases?
Yes, there are various types of docking stations designed for different use cases. For example, there are compact docking stations for users who need a minimal setup, while others offer a full suite of ports for power users. Some docking stations are designed specifically for gaming laptops, offering high-speed ports for gaming peripherals and high-resolution displays. Others are tailored for business use, with features like advanced security and remote management capabilities.
When connecting a wireless mouse or keyboard, it may not work properly?
Please add a USB 2.0 extension cable between the HUB and the receiver. Because most wireless device like mouse, keyboard, and Bluetooth device work in the 2.4 Ghz wireless band. USB 3.0 Port has potential for interference that can affect the device’s performance.