About More
- Contact Email: support@mokintech.com
- Company Name: C-Smartlink Information Technology Co., Ltd.
- Company Address: No. 101, Workshop 1, 91 Hengping Highway, Bao'an Community, Yuanshan Subdistrict, Longgang District, Shenzhen
FAQ
Ordering
How to protect my interests
30-Day Money-Back Guarantee for Any Reason: Within 30 days of the purchase date, you may return your undamaged MOKiN product and receive a full refund for any reason.
How soon can I get the goods?
3-5 business days.
Which countries can I place my order from?
We do not accept international shipments at this time. We only ship to the United States at this time.
How long is the product warranty period?
A 12-month warranty is provided for each MOKiN product. For one year after the date of purchase, MOKiN commits to handling quality-related issues with a free replacement or a full refund.
Do I need to pay taxes for the products I purchased?
Please note that all packages are shipped from mokinglobal. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping on mokinglobal.
Connection Problem
How to Set Up Extend Mode for Windows OS?
"Right-click on the desktop → select Intel Graphics Settings → in the pop-up window, select Display → choose Multiple Displays → select Extend Desktop.
(If Display 3 is not showing, please manually select the display, click Apply, and confirm to complete the setup.)"
If one of the displays does not show, what should I do?
Right-click on the desktop > Graphics Settings > Select One or More Active Displays.
Does the device get hot when connected to your laptop?
It is normal for the device to heat up after using the dual-monitor HDMI adapter for a period of time. The shell will become warm to facilitate heat dissipation and protect the internal circuit board.
Why isn't the device I connected working, or why does my laptop suddenly shut down?
Please connect the PD charger, as the connected devices may consume too much power.
Are there different types of docking stations for different use cases?
Yes, there are various types of docking stations designed for different use cases. For example, there are compact docking stations for users who need a minimal setup, while others offer a full suite of ports for power users. Some docking stations are designed specifically for gaming laptops, offering high-speed ports for gaming peripherals and high-resolution displays. Others are tailored for business use, with features like advanced security and remote management capabilities.
Why might a wireless mouse or keyboard not work properly when connected?
Please use a USB 2.0 extension cable between the hub and the receiver. This is because most wireless devices, such as mice, keyboards, and Bluetooth devices, operate on the 2.4 GHz wireless band. USB 3.0 ports have the potential to cause interference that can affect the device's performance.