Hello, 1. HP Zbook G9 2. Order date: Jul 30, 2024 / Order ID: 8191644949977015.  VGA never worked. HDMI stopped working after firmware upgrade sent by MOKIN, in order to fix VGA. 3. Click l...

Hi @Gabriel LALLIER, To better solve your problem, please provide the information as follows: 1. Provide the laptop model；2. Please provide the product purchase date and order number. Did the iss...

@MOKiN Global Same issue on my side with MUC0218, but no access to BIOS (corporate password protected). Docking station no longer recognized by your firmware update tool. ① Please provide the prod...

The lifespan of a power bank is influenced by several factors: ① Battery Quality: The type of battery used in a power bank plays a key role in how long it lasts. High-quality batteries are built t...

Hi @Uli D， We apologize for the inconvenience, and we have provided all solutions to try to solve the problem you meet. We attach great importance to customer experience. Please tell me when you ...

@MOKiN Global  I installed another ~2GB of Intel software now, without any positive effect. If you don't have any other ideas, I'm prepared to buy a new hub from another vendor. 😏

Hi @Uli D, Thank you for your information and patience. Please try to solve the problem by downloading the corresponding laptop processor driver from Intel's official website: https://www.intel.c...

Hi @P D, Thanks for the information you provide. Please do not use a cable extension during use. Have a nice day 

Dear I have unistalled completely DisplayLink Manager and unistalled it again with the /Volumes/DisplayLinkLoginScreenExtension extension: The device is currently not connected to my macbook ai...

@MOKiN Global  Please find the documentation here https://docs.google.com/document/d/1a16mUX3q3vyQObA8etiX1lbuXDhQdMP0/edit?usp=sharing&ouid=117309031162747399192&rtpof=true&sd=true

@P D  Okay, please try doing that to solve the problem.

Hi @Uli D， Please connect the product to an ASUS laptop, provide an overall connection diagram and open the display settings to see if the external display can be recognized (provide pictures) Ge...

Hi, ok I'll try that later this week and keep you on the net

@MOKiN Global  I now got hold of a Dell laptop with admin rights. 1. I successfully upgraded the ISP Tool 2. I successfully upgraded the Burning Tool 3. I connected the upgraded box wi...

Hi @P D , We tested it with the same laptop and version, and the external monitor worked fine when the computer was restarted, without pressing the device's on/off button or unplugged and plugged ...