Hi @Uli D， Please try to upgrade the burning tool: https://drive.google.com/file/d/15mtYlaHqFlQcfhayTJXbZKEy47LK1SxZ/view?usp=sharing Provide a complete video that includes the connection between...

Hello, I recently purchased the MOUC0517 to connect two external monitors. Each monitor is connected to the hub via an HDMI cable.The other ports on the hub, aside from HDMI and DisplayPort (USB, ...

Hi @MOKiN Global, thank you for the advice and a happy new year! I did as requested and I get the following error message in the RCD Tool. What does it mean and what else can I do? Regards Uli

Hi @Uli D, Open the link and download 👉  https://drive.google.com/file/d/1kKghP59avPfsi_jjD4CNiVmLv3wO2-3w/view?usp=sharing Find the upgrade driver steps document and follow the steps to upg...

Hi @MOKiN Global, thank you for the advice. I am using the original power cable and another high quality cable to connect the laptop (and it works fine on other, even older laptops). Device Mana...

1: Check C port compatibility: 2: Image expansion settings  For Win laptops: Click on Win+P to select mirror or expansion mode; For MacBook laptops: Apple logo - System preferences - Disp...

@Uli D Thanks the information you provide. If you are not using the original cables that came with the MODK0701, please switch to the product's original cables. If you are already using them, try...

Update: I found an graphic card driver update on the ASUS website and also installed a monitor driver from Samsung but this didn't change anything. 😟

Hi, thank you for the swift reply. ad 1) Here are the display settings if I connect one of the two screens DIRECTLY to my laptop. When I connect it through the hub only the laptop screen is shown...

Hi Uli, In order to better solve your problem, please assist us with the following information:1) Please open the display settings of your laptop and provide pictures of the display that cannot be...

Update: When I connect the screens directly to my laptop, everything works fine and the device manager shows a generic monitor driver (S24E370D). My laptop has thunderbolt 4 interfaces, so video s...

Hi,  I have been using my DK0701 with two external displays and Win10 on a Dell Laptop and everything worked fine. Now I switched to an ASUS Zenbook 14S on Win11 and the displays are not bei...

Transferring 4K videos requires both input and output devices to be compatible with 4K resolution. The cable or device used must support high-quality data transmission to project 4K content effecti...

Here are a few benefits and letdowns of a Thunderbolt 3 to HDMI hub: Advantages ① Enhancing Compatibility: A hub simplifies connecting your laptop or computer to a television, allowing you to enj...

  The DK1402 dock requires active DisplayPort to HDMI adapters for connecting HDMI monitors via the DisplayPort outputs, but your issue suggests a compatibility problem. D...