My Setup:
The Problem:
When connecting two HDMI monitors to the docking station, only one is detected. The only working setup is HDMI + VGA, but my monitors only have HDMI inputs.
Tests Performed:
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Tried the dock with other devices (Thunderbolt 3 laptops, phones) – same issue persists.
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The laptop’s manual confirms Thunderbolt 4 supports dual 4K @ 60Hz monitors, so this should work.
Questions:
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Is this a dock limitation (compatibility issue)?
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Does the Acer Nitro 5 require specific Thunderbolt 4 settings for dual HDMI output?
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Has anyone with similar hardware experienced this?
@Cássio Cavalcante Santana
Hi, Please provide the product model.
@MOKiN Global Hub MOKN-USB C, Estação de Docking USB 3.0, Ethernet Gigabit RJ45, Tipo C para HDMI Duplo, VGA, Macbook Air Pro, iPad Pro, Leitor SD
@Cássio Cavalcante Santana
Thanks for your reply.
Could you please provide a detailed picture of the model number and SN number on the back of the Hub. So we will know in more detail what is happening about your problem and help you solve the problem better.
@MOKiN Global
Model: MOUCO214
S/N: 2403
Sorry, here is the model and S/N
@Cássio Cavalcante Santana
For the MOUC0214 docking station, when using DP1.4, dual monitor output is limited to 4K@30Hz + 1080P. However, since your computer has a high-end configuration, you can achieve dual 4K with the following models:
MOUC3702：MOKiN 12 IN 1 USB C Docking Station With 3 Monitors
MODK1402：MOKiN 15 IN 1 Docking Station With 8K Resolution
MODK1407：MOKiN 13 IN 1 Laptop USB C Dock Dual Monitor with 2 HDMI DisplayPort
@MOKiN Global I understand, but I tested it with two full HD 1080 monitors, does this requirement also end up limiting it? In my tests, only VGA + HDMI port 1 ended up working. I did the test using only HDMI port 2 and they do not return any video signal.
@Cássio Cavalcante Santana
Please use the HDMI2 port alone and connect the hub to the monitor using an HDMI-to-HDMI cable. Open the display settings to check if it is recognized, then try adjusting it to 1080p for testing. Since this port supports 4K@30Hz, if the monitor does not support a 30Hz refresh rate, it will not display.
