@Kay Thanks for the information you provided. Due to the product not being compatible with the switch and the desktop not supporting video output, you can not get the monitors to work through the ...

@Mokin Global thanks for getting back to me. The laptop is Lenovo IdeaPad Flex 5i 16" TS laptop and the desktop is Lenovo IdeaCentre T540 with NVIDIA GTX 1660 Ti. This is the Mokin dock and t...

Hi @Kay Thanks for taking the time to contact us. Please provide the product model and specific laptop model. Could you provide the product URL of the UGREEN USB 3.0 switch together? Looking fo...

@Tiffany Maddox To better solve the problem, please provide the product model and SN. Please describe in detail the problems you encountered when using the product. Looking forward to your reply...

I just bought a Mokin USB-C dock. I'm trying to connect it to a UGREEN USB 3.0 switch to toggle all peripherals between my work and personal computers. I have a USB mouse/keyboard that switches be...

Same issue, HP Laptop 14-dq5xxx (85S69U8)  

If your Ethernet connection consistently drops during video calls and meetings, the issue may lie with the connected laptop, the conferencing software, the Ethernet cable, the router, or the adapte...

@Jack Hitch Thanks for the compliment! This product is currently only $7. If you are interested, learn more 👉 https://reurl.cc/VM6xK6

If you're finding that your laptop frequently hangs or freezes while you're writing, you're not alone. This frustrating issue can significantly disrupt your workflow and productivity. There are sev...

@Minjoong Kim Sorry for the inconvenience. Our customer service team will contact you by email and arrange for a product replacement. This product can deliver up to around 85W (if you are using ...

@Mokin Global  This is my work laptop, and running on battery mode seriously damages the work performance so it would be unlikely for me to be able to test with 20~30% battery.   I hav...

The maximum Ethernet speed for most of our devices is 1 Gbps. If you’re using the Ethernet port but the speed is slower than 1 Gbps, the issue may lie in the connected laptop, the Ethernet ca...

@Minjoong Kim  Thank you for providing the comparison test information; Please test the charging power when the computer's battery level is at 20% or 30%, and check if using other cables can...

@Mokin Global  1) I tried using original charger, yet the result was same. The original charger is LG 90W Fast Charger 2) I tested with both original charger and the Baseus 100W Fast USB Cha...

Hi guillermo albornoz, To pinpoint the problem quickly, please confirm and try to do the following test. 1) Do you use the data cable that comes with our product? (Note: It needs to use the produ...