The USB device is not recognized

• MK

  Marleen Kretschmann

  6/14/23, 7:04 PM

   Why pop up the USB device is not recognized?

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• 

  Administrator

  Administrator

  MOKIN Account

  Mokin Global

  6/15/23, 10:05 AM

  Hi Marleen Kretschmann,

  Reasons related to unrecognized USB devices.

  1. Poor contact between the product and the computer socket. Poor communication will lead to data transmission between the two does not flow; it will cause the "unrecognized USB device" window to pop up.
  2. Driver abnormality: The interface between the product and the computer is standard, and the data can be transmitted usually, but due to driver abnormality (including driver not installed, driver incompatibility, driver and system conflict, etc.) cause the computer to display "unrecognized USB device." You can check the universal serial bus controller on the device manager to check.
  3. Insufficient power supply to the USB port: The product cannot operate normally due to insufficient power supply to the USB port of the computer it is plugged into. When using the docking station, the PD power supply must be ≥ 65W.

   

  Solutions to unrecognized USB devices.

  1) Turn over the USB-C port on the hub and insert it into the computer again to see if there is an error.

   

  2) Use the Driver wizard or Driver Talent Pro, Driver Booster Pro, Driver Reviver or other driver software to scan, check, download and install the driver.

  • Find the Universal Serial Bus Controllers in the Device Manager, then uninstall the USB driver, and right-click to Scan for Hardware Changes, and get the driver again. Especially pay attention to the exclamation mark, you need to uninstall it first, and then right-click to Scan for Hardware Changes, it will be installed automatically. Finally, please restart your computer.
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