How to solve the problem of the docking station/hub does not work?
How to solve the problem of the docking station/hub does not work?
@Kenie Dancy
Hi Kenie Dancy,
It does not work after being used for some time.
If the computer driver was updated during the product use, you need to ask for a product driver. (Please send an email to support@mokintech.com)
If the computer driver was not updated during the product use, it might be a product problem. Please get in touch with Amazon or us for a return & refund
It did not work when the first time used.
Check if it is a compatibility problem. You can contact us to confirm the compatibility.
Not a compatibility problem → Check the power of your laptop power adapter. Docking Station pre-deduction 5W when using a 60 W power adapter, pre-deduction 12W-15W when using a 100W power adapter. We suggest that you use a power adapter with a power of 65W or more. (Please make sure your power adapter supports the PD protocol)
Not a power problem→Cross-test with another device →Test other devices also not working → Product problem (please get in touch with Amazon or us for a return & refund).
