Why the docking station/ hub does not work？

• Can't work
• Not work

• KD

  Kenie Dancy

  3/14/23, 3:38 AM

  How to solve the problem of the docking station/hub does not work?

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  Administrator

  Administrator

  MOKIN Account

  Mokin Global

  3/14/23, 3:55 AM

  @Kenie Dancy 

  Hi Kenie Dancy,

  It does not work after being used for some time.
  If the computer driver was updated during the product use, you need to ask for a product driver. (Please send an email to support@mokintech.com)
  If the computer driver was not updated during the product use, it might be a product problem. Please get in touch with Amazon or us for a return & refund
   
  It did not work when the first time used.
  Check if it is a compatibility problem. You can contact us to confirm the compatibility.
  Not a compatibility problem → Check the power of your laptop power adapter. Docking Station pre-deduction 5W when using a 60 W power adapter, pre-deduction 12W-15W when using a 100W power adapter. We suggest that you use a power adapter with a power of 65W or more. (Please make sure your power adapter supports the PD protocol)
  Not a power problem→Cross-test with another device →Test other devices also not working → Product problem (please get in touch with Amazon or us for a return & refund).

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