Please try the following troubleshooting steps:
① Verify USB-C Port Compatibility: Ensure your laptop's USB-C port supports DisplayPort Alt Mode (DP Alt Mode) for video output. Check your laptop's user manual, manufacturer's website, or contact support for confirmation. If the port does not support DP Alt Mode, the hub will not transmit video to an external monitor.
② Update Graphics Drivers: Install the latest graphics drivers for your laptop to address potential display-related issues.
③ Test with Another Laptop: Connect the hub to a different laptop with a confirmed USB-C DP Alt Mode - compatible port to determine if the issue persists.
④ Check Cables and Monitor: Try using a different HDMI or DisplayPort cable, or connect to another external monitor to rule out hardware problems.
⑤ Reset the Hub Connection: Disconnect the hub from your laptop and unplug all connected devices. Wait for at least 5 minutes, then restart your laptop and reconnect the hub to see if the issue is resolved.
If you’ve tried all of the above tips and the problem still persists, please contact us for further assistance.
To better solve your problem, kindly provide the following details:
— Product model and SN ;
— Your laptop's model ;
— Please provide a detailed description of the issue you encountered while using the product .
