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Docking station Mokin MODK1501 does not turn on anymore

  • RR

    My docking station Mokin MODK1501 just stopped working today. It turned off while I was using it and now it does not turn on again. The monitor sjust got black and my M3 mackbook is not charging anymore. 
    The little white led is not turning on. Click to see Video and photo
    i bought it on february 24.  

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  • Mokin Global

    Hi Ralph Rabelo,

    To better solve your problem,please provide the laptop model.

     

  • RR

    versão do macbook

    This is the model and the displays that i was using with them.
    The temperature of the device was kind of high when i touched it. I used it 3 weeks in a roll everyday for 8 to 10 hours. It suddenly turned off and didnt turn on anymore (at least the display outputs are not working and the little white led is not not turning on). 

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  • Mokin Global

    @Ralph Rabelo

    Thanks for your response.
    Has the environment of use changed?

  • RR

    Nope. I always used it the same way.  1 HDMI, 1 Display Port, USBc to C thunderbolt, 2 USB 3.0, 1 USB 3.1, 1 2.5GB Ethernet to 2.5G Switch, 1 headphone. I didnt use the SD and the Micro SD.

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  • RR

    I can send you the device so you can investigate what happened.

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  • Mokin Global

    @Ralph Rabelo

    Okay, our customer team will contact you by email to solve the problem.

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  • RR

    The customer team already solved it. Probably the problem is with my specific device. 
    Thank you for all you help.

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