If the Ethernet connection drops during a video call or meeting, how to solve it?

• Ethernet connection
• Video Call
• Meeting

• 

  Administrator

  Administrator

  MOKIN Account

  MOKiN Global

  8/2/24, 3:05 AM

  If your Ethernet connection consistently drops during video calls and meetings, the issue may lie with the connected laptop, the conferencing software, the Ethernet cable, the router, or the adapter/hub/dock itself. 

  Here are some troubleshooting tips that may help you identify and resolve the problem.

  ◆ For the laptop:

  Update your Ethernet driver.

  - If you have a Windows laptop, change your Ethernet settings to 1 Gbps Full Duplex by following the instructions in this video: https://www.youtube.com/watch?app=desktop&v=km4lbL-JP74&feature=youtu.be 

  - For a device using a Realtek Ethernet chip,please update Realtek drivers;

  - For a device using an ASIX Ethernet chip, please download the following driver: https://www.asix.com.tw/en/support/download

  To download the driver, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179 

  ① If your laptop is a MacBook with an M1 chip, update to the latest version of macOS

  ② Try this device with a different laptop and see if the issue persists.

  ◆ For the conferencing software:

  ① Try using different conferencing software to see whether or not the problem persists.

  ◆ For the Ethernet cable:

  ① If possible, plug your Ethernet cable directly into the Ethernet port of your laptop and see if you get a stable internet connection;

  ② Try a different Ethernet cable;

  ◆ For the router:

  ① Try a different router;

  ◆ For the adapter/hub/dock:

  ① Try with a different device to see whether you can get a stable internet connection.

   

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• OJ

  Oliver J

  2/6/25, 8:35 AM

  When my Ethernet connection used to drop during video calls, it drove me nuts. The first thing I learned was to check the physical connection—sometimes the cable was loose, or the port was dusty. Restarting my router also helped stabilize things. Updating the network drivers on my computer made a big difference, too, as outdated drivers can cause unexpected disconnections. Another tip is to check your internet speed using online tools. If it’s slower than usual, your provider might be experiencing issues, and contacting them could save you hours of troubleshooting. Adjusting your device’s power settings to ensure it doesn’t switch off the Ethernet port to save energy can also help. When you’re feeling stuck on a call issue, it’s good to take a break and check out something different. For instance, browsing websites like this hookup site can be a fun distraction if you want to meet sexy girls. Sometimes you need to reset your mind just like your router! Small changes to your setup and a bit of patience can save you from these connection headaches in the future.

   
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