If you connect a device to the USB-A/USB-C data port but your laptop cannot recognize it or you cannot transfer data between the device and your laptop, the issue may lie with the connected laptop, USB-A/USB-C devices, or with the hub itself. Try the following troubleshooting steps.
◆ Firstly, if you have a Windows laptop, update the USB driver, or if you have a MacBook, update your operating system to the latest version to see if the problem persists.
◆ Try the device with a different laptop to determine if the issue persists.
◆ If the first tip does not resolve the issue, confirm whether the device works normally without the hub, and try a different USB-A/USB-C device to determine whether it works normally when connected to the hub.
◆ Finally, confirm if the hub's LED light is on when it's connected to a laptop, and try using a different hub to see whether the problem persists.
If you’ve tried all of the above solutions and the problem persists, please contact Mokin Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.
