Symptoms: Devices do not charge when connected to the power bank.
Possible Causes:
① Insufficient power in the power bank.
② Faulty or incompatible charging cable.
③ Device not compatible with power bank output.
Solutions:
① Fully Charge the Power Bank:
● Ensure the power bank is fully charged before connecting devices.
② Use a Different Charging Cable:
● Try using another charging cable to eliminate the possibility of a faulty cable.
③ Check Compatibility:
● Verify that the power bank's output voltage and current are compatible with the device.
④ Test with Another Device:
● Connect a different device to the power bank to see if it charges.
If you’ve tried all of the above solutions and the problem persists, please contact Mokin Customer Support for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.
