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15 in 1 Docking Station No longer displays monitors

  • DR
    I purchases a 15 in 1 Dual Monitor USB C docking station from Amazon.
     
    Today it has stopped displaying the monitors but all other functions are working fine, the monitors work when plugged directly into the laptop, I have tried a different USB C cable and that also does not work.. The system worked fine last week when I used it, and my laptop was working fine when connected to a different USB C docking station in my office. 
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  • MOKiN Global

    Hi @Dave Roper

    Thank you for taking the time to contact us.

    Please provide the product model and laptop model.

    Looking forward to your reply!

    Best regards

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  • RW

    @Dave Roper 

    It sounds like your 15-in-1 Dual Monitor USB-C docking station might be experiencing an issue with video output while other functions are still working fine. Here are a few troubleshooting steps to try:

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    Power Cycle the Dock – Unplug the docking station from power and your laptop, wait for a few minutes, then reconnect everything.

    Check Display Settings – Go to Display Settings on your laptop to ensure the monitors are detected and correctly set up.

    Update Drivers & Firmware – Check if your laptop’s USB-C, graphics, and docking station drivers are up to date. Some docks also have firmware updates available from the manufacturer’s website.

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