What should I do if the product is plugged into a Windows computer and pops up: "USB device not recognized"?


  • Connect the USB port and encounter the message "USB device not recognized".

    USB Port Can Not Be Recognized

    Take specific steps to resolve this issue as follows: 👇👇👇

    1. Update the USB driver

    1) Click the Search icon in the taskbar, enter Device Manager, and click Apps in the results.

    The  step 1 of update the USB driver

    2) Select the Universal Serial Bus Controllers and expand it, Right click on the first controller and select Update Driver.

    The step 2 of update the USB driver

    3) Now select the first option, auto search for drivers.

    The step3 of the update the USB driver

    4) If the system finds a new driver, it will install the new driver. If your computer already have the latest drivers, you can also click and search Windows Update for updated drivers.

    The step4 of the update the USB driver

    5) Then the computer will enter the Windows Update menu. Click Advanced Options.

    The step5 of the update the USB driver

    6) Now select optional updates. If you find any driver related updates, select and install them.

    The step6 of the update the USB driver

    ⚠️Note:You must perform this procedure for all USB drivers in the Universal Serial Bus Controllers section.(Of course, the last part of Windows Update is only needed once. After installing the latest drivers, the USB device should start working again.)

    2. Change the USB power settings

    1) Click the search icon on the taskbar, enter Control Panel, and select Applications from the results.

    The step1 of the change the USB power settings

    2) Select Power Options.

    The step2 of the Change the USB power settings

    3) Click on Change plan settings for the power plan.

    The step3 of the change the USB power settings

    4) Now select Change advanced power settings.

     The step4 of the Change the USB power settings

    5) Next, click on USB Settings, expand USB Selective Suspend setting and change it to Disabled.

    The step5 of the Change the USB power settings

    3. Uninstall the USB driver

    1) Click the search icon on the taskbar, enter Device Manager, and click Apps in the results.

    The step1 of the Uninstall the USB driver

    2) Expand the Universal Serial Bus controllers section and see if any driver has a yellow question mark symbol, right click on it and select Uninstall Device.

    The step2 of the Uninstall the USB driver

    3) Now, restart your computer, the system will automatically install the driver.

     



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