Windows Hello does not recognize webcam when connected through dock

• mk

  manan k

  12/4/22, 8:32 PM

  Everything was working fine for a few months ago and then a bunch of updates from Windows, AMD, etc. later: Windows Hello does not work with the webcamera when the webcam is connected to the dock. Works fine when the webcam is directly connected to the PC. Is there a firmware update for Mokin 18-in-1 docking station?

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• 

  Administrator

  Administrator

  MOKIN Account

  Mokin Global

  12/20/22, 7:48 AM

  Thanks for your contacting.

  Can you send a video or picture of connecting to our product (overall connection)?

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