Dear Mokin Team and forum members,
I have a Mokin USB-C Docking Station (MODK0301) and I have a problem with streaming platform.
I connect two screens in addition to my Macbook.
When InstanView (V3.24 R01) is disconnected only one screen and my macbook work and I can view video from streaming platforms (Netflix, Prime...).
When I activate InstantView, all the screen works but video from streaming platform are black (sound is okay but no images) whatever the screen I use and whatever the apps or browser I use.
Is anybody can help me ?
Thank you.
Hi, thank you for your message and for the detailed description of the issue.
When InstantView is enabled, its display output does not support HDCP. As a result, DRM-protected content from streaming platforms such as Netflix cannot be played (video appears black with audio only). The HDMI 1 port on the dock is a native output that does support HDCP. Connecting your display to HDMI 1 without enabling InstantView will allow streaming platforms to work normally.
Best regards
Hello.
Thank you for your answer.
That's a shame because your system in this case is useless. I will have to send it back to the reseller and to find another brand.
Do you plan an update to fix this problem ?
Thank you.
Hi,
We sincerely apologize for the inconvenience caused.
To better assist you, could you please let us know which platform you purchased and provide your order number?
Once we receive this information, we will review your case immediately and do our best to provide you with a solution.
Thank you for your patience and cooperation.
