Hi,
I have mokin docking station. I connect two monitors, and a webcam to my laptop via the station. It used to work perfectly, but all of a sudden it works only for charging. It does not connect monitors and webcam to my laptop. I need help regarding this, and solve the proble.
Hi @Arif Mirzayev,
To solve your problem quickly, please provide the information and try the way below.
1)Please provide the product model and laptop model;
2)Please provide product order time；
3)Is the usage environment changed?
4)Please find other mobile phones, tablets or computers that support video output to test whether the hub works morally.
Looking forward to your reply.
Best regards
@Mokin Global
1. Laptop model is HP Elitebook 840, and product model is MOUC0412.
2. I ordered it last month, and have been using since then.
3. There is no change in the environment.
4. I have checked with another laptop, but it worked for that one. So, it seems there is something laptop-specific.
@Mokin Global is more information needed or?
@Arif Mirzayev
Thank you for the information you provided;
If the product can be used normally on another computer after testing, please check whether the monitor is recognized in the settings, and consider upgrading the program and graphics card driver. For the camera, consider uninstalling and reinstalling the driver.
