What should I do if the wireless charger does not charge my phone?


  • The indicator on the wireless charger often flashes when the wireless charger detects a foreign object, such as a metal attachment or an incompatible phone or phone case; additionally, it could also be the power supply has a low voltage. Please refer to the following troubleshooting tips that may help locate and resolve the problem:

    ① Please ensure the device being charged does support wireless charging.

    ② Reboot your phone and then try again.

    ③ Charge the phone with its case removed since bulky cases or cases with metal components could interfere with charging.

    ④ Try a powerful wall charger (9V/2A) and cable. 

    ⑤ Place the phone at the center of the wireless charger if it’s a wireless charging pad.

     



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