I have a 5 Gbps Mokin 9-in-1 (https://www.amazon.com/gp/product/B07S8MKJ6Q/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1).
I wanted 10 Gbps and the extra ports but my 2 external drives are not recognized on the 13-in-1 (https://www.amazon.com/dp/B0CD7KC4XF?ref=ppx_yo2ov_dt_b_product_details&th=1).
The 9-in-1 works fine with the following devices all plugged in at the same time:
2 Samsung T7 Shield 2 GB drives
1 USB-A keyboard dongle
1 USB-A mouse dongle
HDMI cable
Ethernet cable
SD card
Hi @Gail Stone
To better and quickly solve the problem, please provide the information as follows:
1) Please provide the laptop model;
2) Could you provide the product connection image or video to describe the issue you meet?
Looking forward to your reply.
Have a nice day
Best regards
@Mokin Global
Laptop model 2022 Macbook Air M2
I already returned the hub to Amazon but this is what it looked like when I plugged the Samsung T7 drives into the hub. They do not appear in Finder or in Disk Utility. Thanks for your help.
Hi @Gail Stone,
Thank you for your response.
If you meet the similar situation, you can try to do that:
1)Turn over the USB-C port on our hub, plug it into the laptop again, and check if there is an error;
2) Use driver wizard or driver software such as Driver Talent Pro, Driver Magician, Driver Booster Pro, Driver Reviver to scan, detect and download and install drivers;
3)Find the Universal Serial Master Controller in Device Manager, then uninstall the USB driver, and then right-click to scan the hardware changes and re-obtain the driver; Especially pay attention to the "exclamation mark", you need to uninstall first, and then right-click to scan the hardware changes, it will be installed automatically. Finally, it is recommended to restart the computer.
4) If you have other laptops with USB-C ports that support video transmission, please connect this adapter to these devices with USB-C ports; do not connect devices such as monitors, and check whether an error will be reported.
Have a nice day!
Best Regards
@Mokin Global Thanks for your response but I have a Mac and you are suggesting Windows software.
Is the hub compatible with USB 3.1 gen 2 on Macbook Air M2?
Or is the hub defective?
Thanks!
@Gail Stone
For this issue, we need you to provide a complete connection diagram to check your connection status and which port you are using. But you have returned the product to Amazon, can you still provide a product connection diagram?
If it is a C-port product, you can try to connect it directly to the computer without using the product to see if it is recognized.
