when my laptop is connected to the hub the laptop will take 3 minutes to show the bootup logo, when there is not hub it boot up within 30 sec. Connecting a 3.x thumb drive 512GB when extracting the data it will slow down the laptop to the point the entire screen will not move. anybody had seen this issue ?
USB c Hub performance issue
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Mokin GlobalAdministratorMOKIN AccountHello @george yeh
Sorry this happened, in order to better solve your problem,could you please provide the following information:
❶Could you provide your detailed laptop model?
Such as: HP Pavilion x360 2-in-1
❷Could you provide the product model and SN number?Looking forward to your reply!
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Hi,
I also have the problem that my HP laptop does not seem to boot if my Mokin 9-in-1 usb-c hub (MOUC0304) is connected to it (I have never tried to wait for 3 minutes to see if it eventually boots).
My laptop is an HP Elitebook 855 G7.
My laptop is powered through a separate power supply (not through the hub). On the hub I have 3 USB-A devices & a DP display.
My current work-around is to disconnect the hub from my laptop whenever I want to boot up the laptop, but that is not very practical...
Please help...
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Mokin GlobalAdministratorMOKIN Account
@Piet Van den Abeele
Hi,
Please try to open the bios settings and start the hard drive.
Having any problems, please contact us in time.
Best regards
MOKIN Support
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