Hello,
I've bought a MODK1701
I've installed the last official displaylink USB Graphic Software for ubuntu, and I have no video output
I did the same test with another dock (another brand with symlogic cheap - wavlink), same screen and laptop, and I have video output
Do you encounter the same issue ? Did I miss something ?
Thank you
Hello @sebastein chesnais
I'm sorry this happened, in order to better solve your problem,could you please provide the following information:
❶Please provide your order number.
❷Our products are suitable for Thunderbolt 3 and Thunderbolt 4 with full-featured USB-C ports, or computers with USB-C ports that support display output. As long as the above conditions are met, our products can be used for external monitors, projectors, TVs, etc.
Could you provide your detailed laptop model?
Such as: HP Pavilion x360 2-in-1
❸Could you please try to connect this product and monitor to another USB-C port (supporting video output) computer to test whether it can work?
❹Can you provide a detailed video showing that the display output port is not working?
Looking forward to your reply.
Best regards,
Mokin Support
