Unfortunately, the MOTB0101 generates display/video artifacts on both DP ports. I tried two brand new MOTB0101 docking stations, and they both behave in this way, so I am guessing that this is a de...

一.Update the USB driver.  1.Click the search icon in the taskbar, enter Device Manager, and click Applications in the results. 2. Select the Universal Serial Bus Controller section to expa...

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Hi @JP Wright  Thank you for your recognition. We will strive to do our best. Best regardsMOKIN Support

Hi @Dave Guerin  Thank you for your recognition. We will strive to do our best. Best regardsMOKIN Support

Okay, thanks for your response.it is the latest firmware at present. If you have met the problem using the problem, please free to contact us in time. Best regards

Hi @Ron Williams Thank you very much for taking the time to contact us. Sorry for the inconvenience for you. Please provide the product model, specific computer model and SN number. Having any p...

Attempting to use the 9-in-1 hub (Dual HDMI ports) with Macbook Air, but Mac OS is not recognizing the device.Documentation online states that it works with Mac. What am I missing?Thanks for your h...

No issues so far. I just llike to keep tabs on the firmware of the devices connected to my computer.

Thunderbolt and Full-Featured Type C have significant differences not only in their benchmark transfer speeds but also in their data transmission modes. Full-Featured Type C divides the 4 pairs of...

Hi @Cristian Cocos Thanks for your contacting . Sorry for the inconvenience for you.  What problems did you meet during use? Please provide the laptop model and describe the problem you enc...

How do I know if my TB4 docking station (MOTB0101) has the latest firmware? Is there a way to check the firmware?

Here, we've compiled the top three common issues with Mokin products available on all platforms and have reached out to our technical team for recommended solutions. If you encounter any problems w...

Hi @Glenn Marvin  This is a normal phenomenon since the device you are using is an macbook pro. Currently, due to limitations of the Mac operating system, only mirroring mode (i.e. same scree...

I am having a similar issue @Mokin Global I am getting signal to my two external monitors but they are both seen as a single monitor and I can not separate them. I have tried turning off/on/removin...